Ask an iGuide: piloting a drop-in peer digital mentor service

Todd, V. (Speaker)

Activity: Talk or presentationPresentation


Despite familiarity with technology for personal purposes (Commonwealth of Australia, 2013), many students are underprepared for the digital demands of higher education (Beetham, McGill & Littlejohn, 2009). Extending students’ digital literacy (Jisc, 2015) and digital dexterity (CAUL, 2019) is therefore an important institutional strategy to support transition (Kift, 2015). A SSAF-funded initiative, iGuides is a pilot program at a university located in Sydney, Australia. The pilot extended an existing peer writing support program (Westcott & Floyd, 2017) run through the Library, offering students just-in-time assistance using university systems, software and apps for learning. Preliminary data shows use of the service was modest but steady. Queries generally related to key learning technologies and IT proficiency. Recommendations that leverage times in semester, facilitate greater access to the program, and encourage more complex queries are offered.
Period5 Dec 2019
Held at36th International conference of innovation, practice and research in the use of educational technologies in tertiary education
Event typeConference
LocationSingapore, Singapore