Listening in the clinic: audiologists reflect on how they listen (and what stops them listening) to clients’ lived experiences

Matthews, N. (Speaker), Lloyd, J. (Speaker), Kim, R. (Speaker), Boisvert, I. (Speaker)

Activity: Talk or presentationInvited talk

Description

Increasingly accounts of lived experience are seen as a valuable source of insight in research, in policy making, in professional education and service improvement. Valuing lived experience can reshape existing hierarchies of knowledge, lend authority to new voices and identify new issues of concern. Lived experience accounts have been particularly powerful in the domain of health, shifting the balance between professional expertise and service user experience. In such settings, however, the emphasis is often on ethical and effective ways of collecting and curating lived experience accounts, and the impact of telling one’s own story on the storyteller. Less attention is often given to what happens to these stories after they have been told – in particular the ways lived experience accounts are listened to and acted upon.

In this talk, we shift attention to listening - specifically the way health professionals listen to lived experiences offered by service users in clinical settings. Drawing on small scale focus group research and “insider” perspectives offered by the two audiologists within the writing team, we discuss some of the institutional forces that shape the way audiologists listen (and sometimes don’t want to listen) to the lived experiences of their clients.
Period9 Mar 2021
Event titleMacquarie School of Education virtual Tuesday
Event typeSeminar
LocationSydney, Australia