UTS ePRESS is one of the leading open access academic publishers in Australasia with a roster of 12 journals and a growing list of scholarly monographs. It is also one of the oldest open access university presses, celebrating its 10th Anniversary in 2014. Achieving this milestone was a good time for the Press to reflect on future directions and in particular to consider how it will measure success as it moves forward. Therefore in 2014 a significant review of the Press was undertaken with a focus on measuring quality and ensuring transparency in operations and performance indicators. In implementing the findings of this review, UTS ePRESS has made notable improvements in business processes and in quality assurance. These improvements have encompassed technical and infrastructure changes, such as implementing iThenticate anti-plagiarism software; engaging with the new Directory of Open Access Journals (DOAJ) quality measures, and exploring Google Analytics as a quality assurance tool; as well as reviewing governance structures, resulting in the implementation of a new Advisory Committee. In this paper we present some of the findings of our review of operations, discussing some of the evidence of best practice we encountered in our research, and offer an assessment of the challenges and opportunities encountered in implementing new quality indicators and business models. Underpinning the presentation will be a consideration of the unique challenges faced by a library as an open access publisher.