Safe customer experience (SafeCX) - Research seminar at the University of Newcastle, Australia (F2F and Online)

  • Jamie Carlson (Speaker)
  • Rahman, S. (Invited speaker)
  • Noman Chowdhury (Invited speaker)

Activity: Talk or presentationInvited talk

Description

Presentation of the recently published article: Rahman, S. M., Carlson, J. and Chowdhury, N. H. (2022). SafeCX: A Framework for Safe Customer Experience in Omnichannel Retailing. Journal of Services Marketing. https://doi.org/10.1108/JSM-04-2021-0114. In special issue ‘Opportunities in the New Service Marketplace’
Period25 Mar 2022
Held atSchool of Humanities and Social Science, The University of Newcastle, Newcastle, NSW, Australia.
Degree of RecognitionNational