We’ve all seen the newspaper headlines. Financial institution fined over forex scandal. Bank admits wrongly selling insurance. Billion-dollar hit as royal commission customer-remediation costs double.
Each organisation is made up of individuals who collectively have an expected standard of conduct, but what happens when we fail to meet that standard? How can we drive individual behavioural change in a group environment? And, what are the best practices to help us shift the dial to improve customer outcomes?
The RMA is pleased to bring to its members, a panel of thought leaders on Conduct Risk, hosted by NAB. Join us as we discuss:
the way we think about Conduct Risk the key challenges and drivers of Conduct Risk the best practices to help us shift the dial on Conduct Risk learnings from academic research into Conduct Risk
18 May 2021
Risk Management Association of Australia, Australia