Macquarie Graduate School of Management

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2002

Prospects for the 21st century: configuration as a quality - revisiting The Body Shop International

Dufour, Y. & Lamothe, L., 2002, Proceedings of the VIth IFSAM World Congress. Barrett, M. (ed.). Gold Coast, QLD: Griffith University, p. 1-7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Public sector accounting practices in Australia - an overview of radical reform in action

Carlin, T., 2002, Proceedings of the Allied Academies Spring International Conference.. Carland, J. & Carland, J. (eds.). Candler, USA: Allied Academies, p. 25-30 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Reaching the cstomer-internet banking as a distribution channel.

Weston, R., 2002, Proceedings of the Allied Academies Spring International Conference. Ann, J. & Carland, J. (eds.). Candler, USA: Allied Academies, p. 49-52 4 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Regional recovery and the role of SMEs in the wake of the financial and economic crisis

Hall, C. & Harvie, C., 2002, S.M.Es in a Global Economy Proceedings. Harvie, C. & Lee, B. (eds.). Wollongong, NSW: University of Wollongong, p. 1-24 24 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Re-shaping disclosures in New Zealand school annual reports

Tooley, S. & Guthrie, J., 2002, Proceedings of the European Critical Accounting Studies Conference. Tinker, T., Jackson, P., Crowther, D., Carter, B. & Carter, C. (eds.). UK: University of Leicester, p. 1-38 38 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Risk, volatility and non-normality in banking stocks: a study of Asian banks 1988-2001

Weston, R. & Ford, G., 2002, APFA/PACAP/FMA Finance Conference Proceedings. Hiraki, T., Ito, A. & Takezawa, N. (eds.). Melbourne: APFA, p. 1-17 17 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Risk/return performance of Asian bank stocks post-Basel and Pre crisis: 1992-96

Ford, G. & Weston, R., 2002, Proceedings of the Pan-Pacific Conference XIX. Lee, S. M. & Chongsithiphol, S. (eds.). Lincoln, USA: Pan Pacific Business Assoc, p. 339-344 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

ROI on CRM: a customer-journey approach

Ang, L. & Buttle, F. A., 2002, Proceedings of the Inaugural Meeting of the IMP Group in Asia.. Peter J. Batt (ed.). Perth: IMP Group, p. 1-20 20 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

ROI on CRM: managing value over the customer life-cycle

Buttle, F. & Ang, L., 2002, Proceedings of the Australian and New Zealand Marketing Academy Conference. Shaw, R., Adam, S. & McDonald, H. (eds.). Geelong, VIC: Australian and New Zealand Academy of Management, p. 661-667 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

ROI on CRM

Buttle, F., 2002, Academy of Marketing Proceedings of the Annual Conference. Tynan, C. (ed.). UK: Westburn, p. 1-28 28 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Selection criteria for key account status

Yanamandram, V. & White, L., 2002, Australian and New Zealand Marketing Academy Conference Proceedings. Shaw, R., Adam, S. & McDonald, H. (eds.). Melbourne: ANZMAC, p. 391-397 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Stakeholder analysis of performance values: intellectual capital in the third sector

Guthrie, J., Steane, P., Fletcher, A., Pike, S. & Roos, G., 2002, Proceedings of the ANZAM/IFSAM Vlth World Congress. Bamber, G. (ed.). Queensland, Australia: Griffith University, p. 1-11 11 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Status of intellectual capital reporting in Sri Lanka- a research note

Abeysekera, I. & Guthrie, J., 2002, 2002 Critical Perspectives Conference Program. Tinker, T. (ed.). New York: City University of New York, p. 1-18 18 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Strategic QFD: where to now?

Hunt, B. & Xavier, F., 2002, International Symposium on QFD 2002-Munich. Herzwurm, G. (ed.). Germany: Hundt Druck GmbH, p. 35-50 16 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Student perceptions following assessment: an investigation of the effort-reward relationship and its impact on cognitions

Nesbit, P. L. & Burton, S., 2002, Celebrating teaching at Macquarie. North Ryde, NSW: Macquarie University

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

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The accounting in school-based financial management: the observed legitimisation practices of four NZ schools

Tooley, S. & Guthrie, J., 2002, Proceedings of 14th Asian-Pacific Conference on International Accounting Issues. Peyvandi, A. & Tai, B. (eds.). Fresno, USA: Sid Craig School of Business, p. 1-50 50 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The development of the dynamic web interface between the on-line customer and the e-business

Hamilton, J. & Selen, W., 2002, Proceedings of the ANZAM/IFSAM 6th World Congress. Barrett, M. (ed.). Australia: Griffith University, p. 1-12 12 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The effects of three dimensions of trust-worthiness and other contextual factors on likelihood of internet purchase

Ang, L., Lee, B. & Elliott, G., 2002, 2001 ServSIG Services Research Conference: New Horizons in Services Marketing. Elliott, G. & Barnes, J. (eds.). Chicago, USA: American Marketing Association, p. 151-154 4 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The Foreign Direct Investment (FDI) implementation process: Australian firms in India

John, P. & Weston, R., 2002, Decision Sciences Institute 2002 Proceedings. Smunt, T. (ed.). USA: DSI, p. 1022-1027 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The need for a renewed integrated business paradigm to accompany e-business enabled demand chain management

Selen, W., 2002, Proceedings of the 7th International Symposium on Logistics. Sadler, I., Power, D. & Dapiran, G. P. (eds.). Caulfield, VIC: Monash University Publishing, p. 415-420 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The relevance of the finance function - passenger or driver

Carlin, T., 2002, CPA Congress Presenters Papers.. Malley, A. (ed.). South Yarra, Australia: Hardie Grant, p. 87-96 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The search for labour flexibility and labour commitment within the employment relationship: The HRM response - a critical perspective of person-organisation fit

Nesbit, P., 2002, Proceedings of the Tenth International Employment Relations Association Conference. Ross, P., Lyons, M., Allan, C. & Townsend, K. (eds.). Brisbane: Uniprint, Griffith University, p. 578-589 12 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

TPM and effective plant utilisation

Bagot, T. & Hunt, B., 2002, Change management: proceedings of the 7th International Conference on ISO 9000 and TQM. Ho, S. K. M. & Dalrymple, J. F. (eds.). Melbourne: RMIT & Hong Kong Baptist University, p. 111-112 2 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Treading an uneasy path? The securitization of gate receipts

Weston, R., 2002, Proceedings of the Allied Academies Spring International Conference. Carland, J. A. (ed.). Candler, USA: Allied Academies, p. 49-52 4 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Using post-modern portfolio theory to market property trusts

Weston, R., 2002, Decision Sciences Institute 2002 Proceedings. Smunt, T. (ed.). USA: DSI, p. 815-818 4 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Using QFD principles to develop vision, mission and top level strategy

Xavier, F. & Hunt, R., 2002, Transactions from the Fourteenth Symposium on Quality Function Deployment. Mazur, G. (ed.). USA: QFD, p. 113-119 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Valuation implications of mark to market accounting in the general insurance industry

Carlin, T., 2002, PBFEA 2002. Yeo, G. & Ding, D. (eds.). Singapore: PBFEA, p. 1-18 18 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

What internet bubble?

Furche, A. & Gross, E., 2002, International Conference 2002 Internet Economy And Business. Kuala Lumpur, Malaysia: Multimedia University, p. 10-17 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

What is effective leadership? A comparative study of leadership behaviour

Steane, P. & Hua, M., 2002, Proceedings of the ANZAM / IFSAM 6th World Congress. Barrett, M. (ed.). Queensland, Australia: Griffith University, p. 1-9 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

2001

A Case Study of Foreign Exchange Exposure Management (FEEM) in XMetal

Mudogo, E. & Weston, R., 2001, Decision Sciences Institute 2001 Proceedings. Smith-Daniels, V. (ed.). Atlanta, Georgia: Decision Sciences Institute, p. 1283-1283 1 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Agency Considerations with the Use of Risk-Adjusted Performance Measures in Financial Institutions

Ford, G., 2001, Proceedings of the Academy of Accounting and Financial Studies. Ann, J. & Carland, J. (eds.). Cullowhee, NC: Allied Academies, p. 58-63 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

An Examination of the Association between Market Orientation and Business Performance in a Transitional Economy: China

Tang, Y. & Tang, Y., 2001, Australian and New Zealand Marketing Academy Conference. Chetty, S. & Collins, B. (eds.). Australia: McGraw Hill, p. 1-10 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

An Exploration of the Factors Affecting Consumers' Decision Making Regarding Alternative Medicines

Yang, S., White, L. & Couchman, P., 2001, Decision Sciences Institute 2001 Proceedings. Smith-Daniels, V. L. (ed.). Atlanta, Georgia: Decision Sciences Institute, p. 1197-1199 3 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Are Businesses Operating In China Market Orientated?

Tang, Y. & Tang, Y., 2001, Australian and New Zealand Marketing Academy Conference. Chetty, S. & Collins, B. (eds.). Australia: McGraw Hill, p. 1-7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Are Multi-Nationals Different? A Comparison of HR /IR Proactice in Australian-owned and Overseas-owned Workplaces

McGraw, P. & Harley, B., 2001, Comparative HRM - Learning from Diversity. Barcelona, Spain: Cranet and Esade, p. 1-24 24 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

A review of strategic QFD and policy development

Hunt, B., Lowe, A. & Xavier, F., 2001, Proceedings of the 7th International Symposium on Quality Function Deployment. Shindo, H. (ed.). Tokyo: JUSE, p. 119-125 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Benchmarking Internal Control Systems in Australasian Financial Institutions

Lange, H. & Ford, G., 2001, 13th Annual PACAP/FMA Conference. Young-Jin, K. & Woon-Youl, C. (eds.). Seoul, South Korea: PACAP/FMA, p. 1-20 20 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Build a Field and They will Come Some Problems of Sportscapes

Weston, R., 2001, Academy of Marketing Studies Proceedings. Ann, J. & Carland, J. (eds.). Cullowhee, NC: Allied Academies, p. 34-37 4 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Building on the Role Episode Model of Accountability

Bergsteiner, H. & Avery, G., 2001, Sixth Asia Pacific Decision Sciences Institute. Li, E. (ed.). Singapore: National University of Singapore, p. 1-10 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

But I Took it Out Last Week! - The Garbage Can Revisited

McGrath, M. & More, E., 2001, Proceedings 6th Asia-Pacific Decision Sciences Institute (APDSI) Conference. Phuong, L. T. H. (ed.). Singapore: National University of Singapore, p. 2-20 19 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Can QFD be used to Develop and Deploy a Quality Strategy?

Hunt, B., 2001, 6th International Conference on ISO9000 and TQM (6-ICIT). Ho, S. (ed.). Hong Kong: Hong Kong Baptist University, p. 165-170 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Capital Requirements and Bank Performance: A Regional Analysis

Ford, G. & Weston, R., 2001, Capital Requirements and Bank Performance: A Regional Analysis. Miller, P. (ed.). Perth, WA: Economics Society of Australia, p. 1-16 16 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Collaborative Competence as a Crucial Skill for Managing Effectively in an E-commerce Environment

More, E., 2001, Management Education for the 21st Century. Stoessel, H. & Hung Nguyen, B. (eds.). Ho Chi Minh City, Vietnam, p. 19-30 12 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Corporate Governance and Risk Management in Australasian Financial Institutions

Ford, G. & Lange, H., 2001, Rebuilding our Financial Architecture. Hoontrakul, P. (ed.). Bangkok: APFA, p. 1-20 20 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Data Integration Along The Healthcare Supply Chain: The Pharaceutical Extranet Gateway Project

McGrath, M. & More, E., 2001, Proceedings of the Thirty-Fourth Hawaii International Conference on System Sciences. Werner, B., Palagi, L. & Bilof, R. (eds.). Piscataway, NJ: Institute of Electrical and Electronics Engineers (IEEE), p. 140-140 1 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Driver of E-business implementation and object of change: A research framework for e-HRM

Nesbit, P., 2001, Information and Technology Management for Competitive Advantages. Zhao, X. & Liu, B. (eds.). Hong Kong: Chinese University of Hong Kong, p. 399-400 2 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Electronic Commerce Risk: Perceptions of Corporate Board Members

Jordan, E., 2001, Decision Sciences Institute 2001 Proceedings. Smith-Daniels, V. (ed.). Atlanta, Georgia: Decision Sciences Institute, p. 483-485 3 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Emasculating Accountability in the Name of Competition: Reform of State Audit in Victoria

English, L. M. & Guthrie, J., 2001, Third Asian Pacific Interdisciplinary Research in Accounting Conference. Adelaide, p. 1-27 27 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

E-Tailing: Where are all the Shoppers? Lessons for the Asia Pacific

Burton, S., 2001, Information and Technology Management for Competitive Advantages. Zhao, X. & Liu, B. (eds.). Hong Kong: Chinese University of Hong Kong, p. 151-154 4 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Executive Options Schemes: Time for a Reckoning

Carlin, T. & Ford, G., 2001, The Proceedings of the Academy of Accounting and Financial Studies. Ann, J. & Carland, J. (eds.). Cullowhee, NC: Allied Academies, p. 42-50 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution