Macquarie Graduate School of Management

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2004

Internet Retailing: Back to the Future

Francis, J. & White, L., 2004, ANZMAC 2004 Marketing Accountabilities and Responsibilities Conference Proceedings. Wiley, J. (ed.). Wellington, New Zealand: Victoria University, Wellington, p. 1-7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Interorganizational dynamics in collaborative university-industry research projects: context, politics and social construction

Zanko, M., Badham, R. & Garrety, K., 2004, 18th Annual Conference of the Australian and New Zealand Academy of Management: ANZAM 2004, 8-11 December 2004, Dunedin, New Zealand. Dunedin, New Zeland: University of Otago, 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Open Access
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Leading Indicators for Operational Risk: Case Studies in Financial Services

Ford, G. & Sundmacher, M., 2004, Proceedings of the First Annual Conference of the Applied Business and Entrepreneurship Association International. Adrangi, B. (ed.). Portland, USA: Pamplin School of Business Administration, p. 76-88 13 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Longitudinal Study of the Voluntary Reporting of Intellectual Capital by Listed Hong Kong Companies 1992-2002

Petty, R. & Guthrie, J., 2004, Performance Measurement and Management Public and Private. Neely, A., Kennerley, M. & Walters, A. (eds.). Cranfield UK: Centre for Business Performance, p. 803-810 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Managing Human Capital in a Privately owned Public Hotel Chain

Abeysekera, I., 2004, 4th Asia Pacific Interdisciplinary Research in Accounting Conference APRIA2004. Parker, L. & Meng, L. (eds.). Singapore: Singapore Management University, p. 1-21 21 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Measures of Success for Corpoate Web Sites

Welling, R. & White, L., 2004, ANZMAC 2004 Marketing Accountabilities and Responsibilities Conference Proceedings. Wiley, J. (ed.). Wellington, New Zealand: Victoria University, Wellington, p. 1-9 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

National innovative capacity in East Asia

Hu, M-C. & Mathews, J. A., 2004, DRUID Summer Conference 2004: Industrial Dynamics, Innovation and Development. Copenhagen: Danish Research Unit for Industrial Dynamics, p. 1-2 2 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Negotiation of HRM Practices in Australian Subsidiaries of Overseas MNCs

McGraw, P., 2004, Multinationals and the International Diffusion of Organizational Forms and Practices: Convergence and Diversity within the Global Economy. Quintanilla, J. & Ferner, A. (eds.). Barcelona, Spain: IESE Business School University of Navarra, p. 1-23 23 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

New challenges for performance management: exploratory evidence on organisational responses to Identity Fraud

Cuganesan, S. & Lacey, D., 2004, Proceedings of 4th one day symposium on accountability, governance & performance in transition. Phoenix, S. (ed.). Nathan, QLD: Griffith Business School, p. 1-19 19 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Online Marketing: Enthusiasm and Disappointment: A Systematic Review of the Literature

Burton, S., 2004, Proceedings of the National Decision Sciences Institute (DSI) 35th Annual Conference. Kendall, J. (ed.). Atlanta, Georgia: DSI Georgia State University, p. 5741-5746 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Optimising Disruptive Technologies: Applications to Transportation

Liew, J., Moore, S., Ung, M., Skytta, H. & Harrison, N., 2004, 9th Asia-Pacific decision sciences institute conference (APDSI 2004). Hyung Ahn, S. & Satyarakwit, S. (eds.). Seoul, South Korea: APDSI, p. 1-9 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Partnering Resolving Construction Problems in Hong Kong

Yeung, N. & Hunt, R., 2004, Proceedings of the 5th International CINet Conference. Manning, K. (ed.). Sydney: CINet, p. 640-651 12 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Perceived Internet Retailing Quality across Fulfillment-Product Categories of Internet Shopping

Francis, J. & White, L., 2004, Virtue in Marketing Proceedings of the Academy of Marketing Conference 2004. Davies, B. & Dermody, J. (eds.). Gloucestershire, UK: University of Gloucestershire Business School, p. 1-10 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Performance Appraisals of Managers in Australian Healthcare Subsidiaries

Maley, J. & Kramar, R., 2004, Proceedings of ANZAM the 18th Annual Conference of the Australian & New Zealand Academy of Management. Grover, S. (ed.). Sydney: Australian and New Zealand Academy of Management, p. 1-15 15 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Performance Management within Anticipatory Customer Regimes: An Ethnography of a Financial Services Organisation

Cuganesan, S., 2004, PMA 2004: Public and Private Conference. Neely, A., Kennerley, M. & Walters, A. (eds.). Cranfield UK: Centre for Business Performance, p. 283-290 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Powering up Innovative Teams by Integrating Group Decision Support System (GDSS) into a Business Process Improvement Program

Evans, S. & Hunt, R., 2004, Proceedings of the 5th International CINet Conference. Manning, K. (ed.). Sydney: CINet, p. 880-891 12 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Practitioner Lessons From Fraud Investigations

Steane, P., Cockerell, R., Richards, T., Turner, J. & Darvall-Stevens, R., 2004, International Society of Business, Economics, and Ethics Third ISBEE World Congress. Enderle, G. (ed.). Melbourne: University of Melbourne, p. 1-15 15 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Predicting Share of Wallet in Australian Retail Banking

Baumann, C., Burton, S. & Elliott, G., 2004, 9th Asia-Pacific decision sciences institute conference APDSI-KOPOMS 2004. Sang-Hyung, A. & Satyarakwit, S. (eds.). Seoul, South Korea: APDSI, p. 1-11 11 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Project Success: Project Manager Competence

Albadri, F. & Jordan, E., 2004, 2004 International Business Information Management (IBIM). Soliman, K. (ed.). Amman, Jordan: Royal Scientific Society, p. 447-453 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

QFD uptake by SMEs: dealing with complexity in the House of Quality

Smith, D. & Hunt, R., 2004, Proceedings of the 10th International QFD Symposium. Luna, A. (ed.). Monterrey Mexico: LatinAmerican Association of QFD, p. 1-7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Relating vision-based leadership & organizational performance: A model

Kantabutra, S. & Avery, G., 2004, 18th Annual Conference of the Australian & New Zealand Academy of Management. Grover, S. (ed.). Sydney: Australian and New Zealand Academy of Management, p. 1-11 11 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Role of Organisation Structure in Knowledge Creation

Kramar, R. & Grant, J., 2004, Irish Academy of Management Annual Conference. Soriton, L. (ed.). Dublin, Ireland: Irish Academy of Management, p. 1-24 24 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Share of wallet in Australian retail banking: implications for practice and research

Baumann, C., Elliott, G. & Burton, S., 2004, ANZMAC 2004: proceedings : marketing accountabilities and responsibilities. Wellington, New Zealand: ANZMAC, p. 1-6 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Some Empirical Evidence of Options Holding Concentration In Australian Listed Corporations

Carlin, T. & Ford, G., 2004, 9th Asia-Pacific decision sciences institute conference. Sang-Hyung, A. & Satyarakwit, S. (eds.). Seoul, South Korea: APDSI, p. 1-12 12 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Strategic planning for the real world

Plant, A. & Dufour, Y., 2004, 2004 Conference Proceedings. Williams, K. (ed.). Brisbane: ANZTSR, p. 1-10 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Strategy: Solving the Fuzzy Front End

Killen, C., Walker, M. & Hunt, R., 2004, Management Challenge of the New Millenium ). Cantu, H. (ed.). Monterrey Mexico: Tecnologico de Monterrey, p. 229-238 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Supply Chain Implications for Hong Kong Within the Pearl River Delta

Sau, J. L. Y., Han, T. L. Y. & Harrison, N., 2004, 9th Asia-Pacific decision sciences institute conference (APDSI 2004). Hyung Ahn, S. & Satyarakwit, S. (eds.). Seoul, South Korea: APDSI, p. 1-9 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The Association of Marketing Strategy and Business Performance of Small and Medium Sized Enterprises in China

Tang, Y. & Zhang, Y., 2004, ANZMAC 2004 Marketing Accountabilities and Responsibilities Conference Proceedings. Wiley, J. (ed.). Wellington, New Zealand: Victoria University, Wellington, p. 1-7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The Australian Mining Industry's Sustainability Reporting: An Examination of Legitimising Strategies

Yongvanich, K. & Guthrie, J., 2004, 4th Asia Pacific Interdisciplinary Research in Accounting Conference APRIA2004. Parker, L. & Meng, L. (eds.). Singapore: Singapore Management University, p. 1-26 26 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The Broken Link: Corporate Governance and Information Technology

Musson, D. & Jordan, E., 2004, Corporate Governance and Ethics: Beyond Contemporary Perspectives. Saravanamuthu, K., Guthrie, J., Kramar, R. & Turnbull, S. (eds.). Sydney: CPA, p. 1-21 21 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The Compensatory Model of Work Motivation and Volition and its Application as a Conceptual Framework for Leadership

Kehr, H., 2004, ANZAM 18th Annual Conference of the Australian & New Zealand Academy of Management. Grover, S. (ed.). Sydney: Australian and New Zealand Academy of Management, p. 1-13 13 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The Impact of Economic Capital on the Optimal Funding Equation for a Bank

Ford, G. & Sundmacher, M., 2004, Proceedings of the First Annual Conference of the Applied Business and Entrepreneurship Association International. Adrangi, B. (ed.). Portland, USA: Pamplin School of Business Administration, p. 57-75 19 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The Impact of ICT and Globalisation on Work Arrangements and the Value of Human Resources: Implications for HRM Strategy

Nesbit, P., 2004, Decision Sciences Institute 2004 Proceedings. Kendall, J. (ed.). Atlanta, Georgia: DSI Georgia State University, p. 5731-5736 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The Impact of people and organisational culture on C.R.M. outcomes

Iriana, R. & Buttle, F., 2004, Virtue in marketing: proceedings of the Academy of Marketing Conference. Cheltenham, UK: University of Gloucestershire Business School, p. 1-11 11 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Open Access
File
1 Downloads (Pure)

The Role of Attitudinal Loyalty in the Development of Customer Relationship Management Strategy within Service Firms

Fitzgibbon, C. & White, L., 2004, Proceedings of the Emerging Financial Markets & Services Asia-Pacific Conference. Hettihewa, S. & Weston, R. (eds.). Sydney: University of Western Sydney, p. 1-19 19 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The Role of Banks in Supporting the Growth of SMEs in APEC; Public Private Partnerships to Create a more Conductive Entrepreneurial Environment in Asia

Hall, C. & Fang, L., 2004, Asia Examined: Proceedings of the 15th Biennial Conference of the ASAA, 2004. Cribb, R. (ed.). Canberra: ASAA and RSPAS, p. 1-25 25 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

The Same Strategic HRM Issues Predict Performance in Both For-Profit and Non-Profit Organizatioons in a Key Knowledge-Intensive Industry

Rodwell, J., 2004, ANZAM 18th Annual Conference of the Australian & New Zealand Academy of Management. Grover, S. (ed.). Sydney: Australian and New Zealand Academy of Management, p. 1-18 18 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Traditional Budgeting Systems and Their Impact on Effective Governance

Carlin, T., 2004, Proceedings of the Emerging Financial Markets and Services in Asia-Pacific Conference. Hettihewa, S. & Weston, R. (eds.). Sydney: University of Western Sydney, p. 1-10 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Weighing Up the Facts-Evaluating the Evidene of Medical Experts

Croucher, J., 2004, Congress Proceedings 15th World Congress on Medical Law. Atherton, R. (ed.). Sydney: World Association for Medical Law, p. 70-76 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

When Statistics Fail: Extreme Events in Financial Institutions

Sundmacher, M. & Ford, G., 2004, Proceedings of the Academy of Commercial Banking and Finance Volume 4(2). Carland, J. (ed.). Cullowhee, NC: Allied Academies, Vol. 4. p. 1-6 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Why do Dissatisfied Customers in the Business-to-Business Services Sector stay with their Existing Service Providors? An Exploratory Study

Yanamandram, V. & White, L., 2004, ANZMAC 2004 Marketing Accountabilities and Responsibilities Conference Proceedings. Wiley, J. (ed.). Wellington, New Zealand: Victoria University, Wellington, p. 1-9 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Why Repurchase Equity in Response to Performance Decline? Village Roadshow Limited

Ford, G. & Carlin, T., 2004, Proceedings of the Academy of Accounting and Financial Studies Vol 9(2). Carland, J. (ed.). Cullowhee, NC: Allied Academies, Vol. 9. p. 1-11 11 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

2003

Accounting Standards in the Australian and New Zealand Public Administrations: Experiences and Perspectives

Guthrie, J., Day, R. & Ryan, C., 2003, International Congress on Accounting Standards for Public Administrations: production, legitimisation, and introduction in the Italian and international context. Pola, G. (ed.). Ferrara, Italy: CIRAMAP, p. 1-18 18 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Accrual output based budgeting systems in Australia: The rhetoric-reality gap

Carlin, T. M. & Guthrie, J., 2003, 7th International Research Symposium in Public Management (IRSPM 7).

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

A comparison of the performance of SMEs in Korea and Taiwan; policy implications for turbulent times

Hall, C. & Harvie, C., 2003, Small Enterprise Association of Australia and New Zealand 16th Annual Conference. Harman, J. (ed.). Ballarat, VIC: Ballarat University, p. 1-21 21 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

A Major Challenge Ahead - The Marketing of Retirement Savings

Wills, L. & Ross, D., 2003, Research into Contemporary Issues in Marketing. Buttery, A. (ed.). Sydney: University of Western Sydney, p. 303-322 20 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

An Investigation into Consumer Tolerance of Negative Service Experiences and Its Relationship to Length of Patronage and Attitudinal Loyalty

Fitzgibbon, C. & White, L., 2003, ANZMAC Proceedings. Kennedy, R. (ed.). Adelaide: ANZMAC, p. 2113-2119 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

An Investigation of the Role and Effectiveness of CRM in Building Attitudinal Loyalty

Fitzgibbon, C. & White, L., 2003, Proceedings of the 5th Australasian Services Research Workshop. Hendry, J., Jevons, C., Dubelaar, C., Gabbot, M., Ewing, M. & Worthington, S. (eds.). Melbourne: Monash University Publishing, p. 24-29 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Attitudes, intentions and loyalty in Australian retail banking - an empirical study

Baumann, C., Burton, S. & Elliott, G., 2003, ANZMAC 2003: proceedings : A celebration of Ehrenberg and Bass : marketing knowledge, discoveries and contribution. Geursen, G., Kennedy, R. & Tolo, M. (eds.). Adelaide Australia: ANZMAC, p. 2106-2112 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Banking Loyalty by SME Customers: A Qualitative Study of the Hong Kong Market

Lam, R. & Burton, S., 2003, ANZMAC 2003 Conference Proceedings. Geursen, G., Kennedy, R. & Tolo, M. (eds.). Adelaide: ANZMAC, p. 970-978 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution