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Personal profile



Dr Annie Lau leads the Consumer Informatics stream at the Centre for Health Informatics, Australian Institute of Health Innovation. This is the most active and productive consumer informatics research program in Australia, investigating new approaches to improve consumer health and patient engagement through digital technology. She has a national and international profile for her expertise in consumer digital health. 

Her research interests lie in digital health, consumer informatics, and patient work. 

Her research involves: (i) using digital technology to understand the "work" patients and consumers do for their health, (ii) designing and evaluating digital health interventions for patients and consumers; and (ii) analysing patient and consumer behaviours using informatics and computational techniques.

Her research in consumer eHealth systems have been spun off into a new start-up venture, which launched in Silicon Valley in 2015. Her research has been mentioned in several national and international media appearances including her work on the Healthy.me.

Dr. Lau is a recipient of the NSW Health Early-Mid Career Fellowship.  She was also the winner of the 2016 Women in Research Citation Awards for the discipline ‘Health Informatics’. These awards honour the outstanding achievements of early to mid-career women researchers in Australia across all fields of research in science, social sciences and the humanities.

External positions

Visiting Fellow, University College London

Visiting Fellow, University of Oxford

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Projects 2015 2022

Centre of Research Excellence in Digital Health (CREDiH)

Coiera, E., Glasziou, P., Hansen, D., Magrabi, F., Sintchenko, V., Verspoor, K., Gallego Luxan, B., Lau, A., Dunn, A., Longhurst, C., Tsafnat, G., Cutler, H., Makeham, M., Shaw, T., Shah, N., Runciman, W. & Liaw, S. T.


Project: Research

Redesigning patient experiences in health service navigation using digital technology

Lau, A., Laranjo, L., Tong, H. L., Liu, J., Coiera, E., Willcock, S., Vagholkar, S., Carey, M., Biggs, J., Vaile, I., Marles, E. & Besley, S.

31/03/17 → …

Project: Research

Preventing chronic disease in patients with low health literacy using e-health and teamwork in primary health care

Lau, A., Harris, M., Stocks, N., Nutbeam, D., Zwar, N. A., Karnon, J., Denney-Wilson, E., Noakes, M., Jayasinghe, U. & Liaw, S. T.

24/03/17 → …

Project: Research

Patient-centred eHealth approach to improving outcomes for gout sufferers

Westbrook, J., Day, R., Zwar, N. A., Reath, J., Lau, A., Baysari, M., Laba, T., McLachlan, A., Runciman, W., Coiera, E., Braithwaite, J. & Clay-Williams, R.

1/04/15 → …

Project: Research

Research Outputs 2003 2019

Barrier and facilitators to cochlear implantation: qualitative data from Australia and the United Kingdom

Rapport, F., Bierbaum, M., Hughes, S. E., McMahon, C., Lau, A. & Boisvert, I., 2019, p. 33. 1 p.

Research output: Contribution to conferencePosterResearchpeer-review

Barriers and facilitators to cochlear implant uptake in Australia and the United Kingdom

Bierbaum, M., McMahon, C., Hughes, S., Boisvert, I., Lau, A., Braithwaite, J. & Rapport, F., 24 Jul 2019, In : Ear and Hearing.

Research output: Contribution to journalArticleResearchpeer-review

Cochlear Implants
Hearing Aids
Referral and Consultation
Sensorineural Hearing Loss
Hearing Loss

Context-aware systems for chronic disease patients: scoping review

Yin, K., Laranjo, L., Tong, H. L., Lau, A. Y. S., Kocaballi, A. B., Martin, P., Vagholkar, S. & Coiera, E., 17 Jun 2019, In : Journal of Medical Internet Research. 21, 6, p. 1-8 8 p., e10896.

Research output: Contribution to journalReview articleResearchpeer-review

Open Access
Chronic Disease
Randomized Controlled Trials
Mobile Applications

Impact of facebook ads for sexual health promotion via an educational web app: a case study

Gabarron, E., Luque, L. F., Schopf, T. R., Lau, A. Y. S., Armayones, M., Wynn, R. & Serrano, J. A., 2019, Healthcare policy and reform: concepts, methodologies, tools, and applications. IGI Global, Vol. 2. p. 990-1003 14 p.

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

Reproductive Health
Health Promotion
Social Media
Public Health

Conversational agents in healthcare: a systematic review

Laranjo da Silva, L., Dunn, A. G., Tong, H. L., Kocaballi, A. B., Chen, J., Bashir, R., Surian, D., Gallego, B., Magrabi, F., Lau, A. Y. S. & Coiera, E., 1 Sep 2018, In : Journal of the American Medical Informatics Association. 25, 9, p. 1248–1258 11 p.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
Delivery of Health Care
Randomized Controlled Trials
Patient Safety