Photo of Ivan Ho
  • 7 Citations
  • 1 h-Index

Research output per year

If you made any changes in Pure these will be visible here soon.

Personal profile

Research interests

Service Innovation, Services Marketing, Consumer Psychology, Experimental Research


TingHin (Ivan) Ho is an Associate Lecturer of Marketing at Macquarie University. His main research interests focus on interactions between customers and service providers and how customers respond to retail and service innovations. Ivan received his Bachelor's degree in Marketing and Psychology, and PhD in Marketing from Monash University in Melbourne, Australia. His work has been published in Journal of Retailing and Consumer Services and has presented his research at international conferences including SERVSIG and Frontiers in Service.   

Education/Academic qualification

Marketing, PhD, Monash University

Marketing, Bachelor of Commerce, Monash University

Psychology and Marketing, Bachelor of Business (Psychology), Monash University

Fingerprint Dive into the research topics where Ivan Ho is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 1 Similar Profiles

Network Recent external collaboration on country level. Dive into details by clicking on the dots.


Empathetic capacity and human-robot interaction

Lajante, M., Tojib, D. & Ho, I.

5/08/19 → …

Project: Research

Goal orientations and service innovation adoption

Tojib, D., Ho, I. & Tsarenko, Y.

4/07/19 → …

Project: Research

Customer helping and service failure

Ho, I., Tojib, D. & Tsarenko, Y.

1/07/19 → …

Project: Research

Research Outputs

  • 7 Citations
  • 1 h-Index
  • 2 Article
  • 1 Conference proceeding contribution
  • 1 Citation (Scopus)

    Changing of the retail landscape: who supports your customers matters

    Ho, T. H., Tojib, D. & Tsarenko, Y., Jun 2019, Advances in national brand and private label marketing: sixth International Conference, 2019. Martínez-López, F. J., Gázquez-Abad, J. C. & Roggeveen, A. (eds.). Cham: Springer, p. 50-53 4 p. (Springer proceedings in business and economics).

    Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

  • Speaking up against service unfairness: The role of negative meta-perceptions

    Ho, T. H., Tojib, D. & Khaejehzadeh, S., Mar 2017, In : Journal of Retailing and Consumer Services. 35, p. 12-19 8 p.

    Research output: Contribution to journalArticle

  • 6 Citations (Scopus)