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Ivan Ho
Dr
Lecturer
,
Department of Marketing
https://orcid.org/0000-0002-7965-3404
Phone
+61 2 9850 4842
Email
i.ho
mq.edu
au
h-index
132
Citations
5
h-index
Calculated based on number of publications stored in Pure and citations from Scopus
2017
2023
Research activity per year
Overview
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Network
Projects
(3)
Research Outputs
(8)
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(6)
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Dive into the research topics where Ivan Ho is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Weight
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Business & Economics
Service Failure
100%
Staff
53%
Perceived Fit
53%
Forgiveness
51%
Customer Service
48%
Destination Choice
47%
Service Evaluation
45%
Frontline Employees
44%
Literature Review
43%
Robot
43%
Retail
42%
Tourist Destination
39%
Incidents
37%
Service Provider
33%
Sst
30%
Influencing Factors
29%
Destination
29%
Service Recovery
23%
Evaluation
20%
Service Experience
17%
Interaction
14%
Experimental Study
13%
Systematic Review
13%
Transgression
12%
Tourists
11%
Attractiveness
11%
Consumer Services
10%
Service Encounter
10%
Role Theory
10%
Push and Pull Factors
8%
Travel Motivation
8%
Employment Impact
8%
Destination Image
7%
Service Delivery
7%
Level of Service
6%
Local Communities
6%
Pull
6%
Tourism Development
6%
Mediating Effect
6%
Indirect Effects
5%
Economic Impact
5%
Marketers
5%
Arts & Humanities
Robot
86%
Emotion
28%
Staff
26%
Emotional State
21%
Performance
14%
Social Influence
11%
Technology Adoption
8%
Priming
5%
Service Delivery
5%
Turks
5%
Social Sciences
robot
79%
customer
41%
emotion
27%
staff
22%
performance
17%
driver
7%
firm
6%
market research
6%
Turk
5%
