Personal profile
Biography
Jana Bowden (Professor of Marketing and Consumer Behaviour is an experienced marketing scholar and consumer psychology researcher at the Macquarie University Business School. Her expertise spans consumer behaviour, brand management and market research, underpinned by a substantial background in market research consultancy and strategic brand leadership. With more than two decades of university teaching experience, she has educated undergraduate and postgraduate students across core and advanced areas of marketing.
Jana’s research examines how consumers engage, disengage and negatively engage with brands, with a particular focus on the psychological and relational dynamics underpinning these interactions. She has been recognised by Stanford University on the World Top 2% Scientists Citations list in Marketing (2020–2025) and is ranked within the top 2% of researchers globally across all disciplines. She serves as Associate Editor of the European Journal of Marketing.
Committed to research impact beyond academia, Jana actively translates evidence-based marketing insights into practice. She is a regular media commentator on marketing, branding and consumer behaviour, contributing expert analysis across television, radio, print and digital platforms. Her commentary and opinion pieces have appeared in outlets including The Australian, Australian Financial Review, The Sydney Morning Herald, The New Daily, Today, A Current Affair, Sky News Australia, 9 News, Seven News and ABC News.
Jana has developed deep academic and strategic expertise in higher education marketing, specialising in the measurement of institutional performance and student engagement through understanding how students think, feel, connect and participate in tertiary environments. She has published and presented this work extensively across academic and sector forums. An accredited Senior Fellow of Advance HE (UK), she is the recipient of multiple Faculty and Vice-Chancellor Awards for Teaching Excellence, as well as national recognition through the Australian Learning and Teaching Council.
She currently serves in a Faculty leadership capacity as Chair of Ethics.
Jana welcomes enquiries regarding consultancy, advisory engagements, industry and research collaborations, media interviews, speaking and moderating engagements, board appointments and research student supervision.
Education/Academic qualification
Higher Education, Senior Fellow Higher Education Academy (UK), Higher Education Academy
Award Date: 31 Oct 2018
Marketing, Masters of Management, Macquarie Graduate School of Management
Marketing, PhD, Service Loyalty: The Role of Relational Antecedents and the Effect of Consumption Stage , Macquarie University
Marketing, Bachelor of Management, University of South Australia
Human Resource Management, Bachelor of Management, University of South Australia
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Collaborations and top research areas from the last five years
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MVCX: Customer experience in metaverse platforms
Rahman, S. (Primary Chief Investigator), Bowden, J. (Chief Investigator), Chowdhury, N. (Chief Investigator) & Carlson, J. (Associate Investigator)
3/07/23 → …
Project: Research
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The role of content marketing in social media: creation, consumption and consumer engagement in an omni-channel environment
Bowden, J. (Primary Chief Investigator)
1/07/18 → …
Project: Research
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Black box of content marketing
Bowden, J. (Primary Chief Investigator), Valaskivi, K. (Chief Investigator), Ruohonen, M. (Chief Investigator) & Luoma-aho, V. (Chief Investigator)
1/12/16 → …
Project: Research
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Enhancing the student experience: Towards a typology of student engagement and partnership in online vs offline delivery
Bowden, J. (Team Leader), Mirzaei, A. (Associate Investigator) & Tickle, L. (Associate Investigator)
1/04/18 → 31/12/18
Project: Teaching
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City of Ryde Customer Engagement and Disengagement Project
Bowden, J. (Primary Chief Investigator)
25/05/12 → 31/12/13
Project: Research
Research Outputs
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Perceived femvertising: measurement and implications for brand performance
Ho, V. P. U., Rahman, S. M., Bowden, J.L.-H. & Carlson, J., Apr 2026, In: Journal of Business Research. 208, p. 1-18 18 p., 116035.Research output: Contribution to journal › Article › peer-review
Open AccessFile5 Downloads (Pure) -
The power of customer engagement, message burnout, and ethical orientation: how femvertising affects share-of-wallet
Ho, V. P. U., Rahman, S., Bowden, J., Carlson, J. & Ringle, C. M., Feb 2026, (Accepted/In press) AMA Winter Academic Conference 2026. Madrid, SpainResearch output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review
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Empowering underserved communities: leveraging conversational AI for service inclusion
Carlson, J., Rahman, S. M., Chowdhury, N. H. & Bowden, J., Oct 2025, The Elgar companion to marketing and the sustainable development goals. Voola, R., Carlson, J., Makkar, M., Bosangit, C. & Goswami, P. (eds.). Cheltenham, UK: Edward Elgar Publishing, p. 136–154 19 p. (Elgar Companions to the Sustainable Development Goals).Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
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Metaverse customer experience: conditional mediation of avatar self-congruity, user similarity and well-becoming
Bowden, J.L.-H., Eshaghi, M. S., Afshardoost, M. & Rahman, S. M., 26 Nov 2025, In: Journal of Consumer Marketing. 42, 7, p. 940–962 23 p.Research output: Contribution to journal › Article › peer-review
Open AccessFile -
Metaverse Customer Experience Measurement
Rahman, S. M., Chowdhury, N. H., Bowden, J.L.-H. & Carlson, J., 2025, 2025 AMA Winter Academic Conference: Marketing in Service of Nature and Humanity. Alkire, L. & Ordabayeva, N. (eds.). Phoenix, AZ: American Marketing Association, p. 949-952 4 p. (AMA Winter Academic Conference. Proceedings; vol. 36).Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review
Prizes
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Australian Awards for University Teaching (Government) 2018 DVC Nomination
Bowden, J. (Recipient), 2018
Prize
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Macquarie University Vice-Chancellor’s Award for Teaching Excellence
Bowden, J. (Recipient), 1 Nov 2017
Prize: Teaching award
Activities
- 1 Other
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Stanford University Global Scientist Citations Ranking (Top 2% researchers)
Bowden, J. (Participant)
2020Activity: Other
Press/Media
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Prove it or lose her: The new rules for advertising to women
Ho, V. P. U., Rahman, S., Bowden, J. & Carlson, J.
27/02/26
1 item of Media coverage
Press/Media: Research
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Christmas in the metaverse: Why the festive season is moving into virtual worlds
16/12/24
1 Media contribution
Press/Media: Research
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“We’re for everyone”: How Havaianas is embracing diversity and inclusion
8/12/20
1 Media contribution
Press/Media: Expert Comment
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How to save money while shopping online this Christmas
7/12/20
1 Media contribution
Press/Media: Expert Comment
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What Black Friday shopping habits reveal about retail’s future
4/12/20
1 Media contribution
Press/Media: Expert Comment
Impacts
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Media Engagement 2020 - audience reach (8.9m+) and advertising sales rate value of contribution (AUD$9.5m+)
Bowden, J. (Participant)
Impact: Commercial impacts, Society impacts
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Top cited paper in the Journal of Consumer Behaviour
Rahman, S. (Participant) & Bowden, J. (Participant)
Impact
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