Projects per year
Personal profile
Biography
Jana is an experienced marketer and consumer psychology and behaviour researcher at the Macquarie University Business School.
She has a significant background in market research consultancy and brand management as well as over a decade of experience as an educator in Marketing.
Jana's work focuses on examining how consumers engage, disengage and negatively engage with brands. Stanford University placed Jana on the world Top 2% Scientists Citations list in 2020. She is ranked within the top 2% of researchers globally in the marketing discipline and across all disciplines. Jana is a Associate Editor on the European Journal of Marketing.
Passionate about having an impact, Jana strongly believes in providing a service to the public by translating marketing research into practice and communicating with the public. Jana regularly engages with media to discuss marketing, branding and consumer behaviour across TV, radio, print and digital news. In 2020 she contributed over 300+ media comment and opinion editorial pieces for media such as The Australian, Australian Financial Review, Sydney Morning Herald, The New Daily, Channel 9 (The Today Show ad A Current Affair), Sky News, 7 News, and the ABC News. In 2020 this coverage reached a cumulative public audience of 30 million globally.
Jana was appointed as a judge for the 2021 Inside Retail and Commonwealth Bank Retail Awards. In 2021 she was also appointed Facilitator for the Australian Retail Association’s (peak body) inaugural Leaders Forum running a C-level panel on the Purposeful Consumer. Jana's consultancy and market research work focuses on identifying, analysing and assessing the impact of changes in consumer behaviour.
Jana has built deep academic and strategic expertise in higher education marketing focused on the measurement of institutional performance and student engagement through an understanding of how students think, feel, connect and participate in tertiary settings. She has published and presented this work in a range of acaemic and sector forums. Jana is an accredited Senior Fellow of the Higher Education Academy (UK) and recipient of a range of Faculty, Vice-Chancellor (two) and Australian Government level (Australian Learning and Teaching Council) teaching excellence awards.
She presently serves in the Faculty leadership role of Chair of Ethics.
Contact Jana for consultancy, advisory, industry and research collaborations, media interviews, speaker/moderator events, board membership and student supervision.
Connect via [email protected] or Twitter https://twitter.com/profconsumers?lang=en
For more info https://researchers.mq.edu.au/en/persons/jana-bowden
Education/Academic qualification
Higher Education, Senior Fellow Higher Education Academy (UK), Higher Education Academy
Award Date: 31 Oct 2018
Marketing, Masters of Management, Macquarie Graduate School of Management
Marketing, PhD, Service Loyalty: The Role of Relational Antecedents and the Effect of Consumption Stage , Macquarie University
Marketing, Bachelor of Management, University of South Australia
Human Resource Management, Bachelor of Management, University of South Australia
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Collaborations and top research areas from the last five years
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MVCX: Customer experience in metaverse platforms
Rahman, S. (Primary Chief Investigator), Bowden, J. (Chief Investigator), Chowdhury, N. (Chief Investigator) & Carlson, J. (Associate Investigator)
3/07/23 → …
Project: Research
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The role of content marketing in social media: creation, consumption and consumer engagement in an omni-channel environment
Bowden, J. (Primary Chief Investigator)
1/07/18 → …
Project: Research
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Black box of content marketing
Bowden, J. (Primary Chief Investigator), Valaskivi, K. (Chief Investigator), Ruohonen, M. (Chief Investigator) & Luoma-aho, V. (Chief Investigator)
1/12/16 → …
Project: Research
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Enhancing the student experience: Towards a typology of student engagement and partnership in online vs offline delivery
Bowden, J. (Team Leader), Mirzaei, A. (Associate Investigator) & Tickle, L. (Associate Investigator)
1/04/18 → 31/12/18
Project: Teaching
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City of Ryde Customer Engagement and Disengagement Project
Bowden, J. (Primary Chief Investigator)
25/05/12 → 31/12/13
Project: Research
Research Outputs
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The Power of Customer Engagement, Message burnout, and Ethical Orientation: How Femvertising Affects Share-of-wallet
Ho, V. P. U., Rahman, S., Bowden, J., Carlson, J. & Ringle, C. M., Feb 2026, (Accepted/In press) AMA Winter Academic Conference 2026. Madrid, SpainResearch output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review
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Empowering underserved communities: leveraging conversational AI for service inclusion
Carlson, J., Rahman, S. M., Chowdhury, N. H. & Bowden, J., Oct 2025, The Elgar companion to marketing and the Sustainable Development Goals. Voola, R., Carlson, J., Makkar, M., Bosangit, C. & Goswami, P. (eds.). Edward Elgar Publishing, p. 141-158 (Elgar Companions to the Sustainable Development Goals series).Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
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Metaverse customer experience: conditional mediation of avatar self-congruity, user similarity and well-becoming
Bowden, J.L.-H., Eshaghi, M. S., Afshardoost, M. & Rahman, S. M., 20 Aug 2025, (E-pub ahead of print) In: Journal of Consumer Marketing. 23 p.Research output: Contribution to journal › Article › peer-review
Open Access -
Metaverse Customer Experience Measurement
Rahman, S. M., Chowdhury, N. H., Bowden, J.L.-H. & Carlson, J., 2025, 2025 AMA Winter Academic Conference: Marketing in Service of Nature and Humanity. Alkire, L. & Ordabayeva, N. (eds.). Phoenix, AZ: American Marketing Association, p. 949-952 4 p. (AMA Winter Academic Conference. Proceedings; vol. 36).Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review
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Metaverse platform attributes and customer experience measurement
Rahman, S. M., Chowdhury, N. H., Bowden, J. L. H. & Carlson, J., Mar 2025, In: Journal of Retailing and Consumer Services. 83, p. 1-18 18 p., 104159.Research output: Contribution to journal › Article › peer-review
Open AccessFile12 Citations (Scopus)168 Downloads (Pure)
Prizes
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Australian Awards for University Teaching (Government) 2018 DVC Nomination
Bowden, J. (Recipient), 2018
Prize
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Macquarie University Vice-Chancellor’s Award for Teaching Excellence
Bowden, J. (Recipient), 1 Nov 2017
Prize: Teaching award
Press/Media
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Christmas in the metaverse: Why the festive season is moving into virtual worlds
16/12/24
1 Media contribution
Press/Media: Research
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“We’re for everyone”: How Havaianas is embracing diversity and inclusion
8/12/20
1 Media contribution
Press/Media: Expert Comment
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How to save money while shopping online this Christmas
7/12/20
1 Media contribution
Press/Media: Expert Comment
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What Black Friday shopping habits reveal about retail’s future
4/12/20
1 Media contribution
Press/Media: Expert Comment
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Diversify trade and what not to buy at christmas
3/12/20
1 Media contribution
Press/Media: Expert Comment
Impacts
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Media Engagement 2020 - audience reach (8.9m+) and advertising sales rate value of contribution (AUD$9.5m+)
Bowden, J. (Participant)
Impact: Commercial impacts, Society impacts
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Stanford University Global Scientist Citations Ranking (Top 2% researchers)
Bowden, J. (Participant)
Impact: Science impacts