Lan Snell

Associate Professor, Academic Program Director, Associate Professor

  • 35 Citations
  • 4 h-Index
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Personal profile


Associate Professor Lan Snell is the Academic Program Director for the Global MBA at the Faculty of Business and Economics, Macquarie University. She is the academic lead for curriculum development, quality control, and the delivery of digital, integrative experiences for the Global MBA.

Prior to her appointment at Macquarie University, Lan was the Director of Education Services and MBA Director for UTS Business School where she led the implementation of strategic educational projects in the areas of blended learning, curatorship of resources and original production, re-accreditation and development and quality assurance of the MBA.

Lan's industry experience spans over 15 years where she is considered a leader in strategic marketing and change management within the professional services sector. Lan's academic and teaching experience comes from institutions including UTS, Charles Sturt University, and the University of Sydney. She is a Board member for the Centre for Volunteering and a Visiting Professor for RMIT Vietnam. 

Lan is committed to research that delivers impact and benefit for individuals, organisations, and society. This is evidenced from her early interest in services marketing including service quality and satisfaction, the economic and social outcomes of service consumption, and co-creation in high involvement services. Understanding the transformative aspects of service continues to be of interest, as reflected in her recent work on how owner managers achieve growth-quality of work life ambidexterity as well as through her research into entrepreneurship. Given advances in technology have fundamentally changed the way service is delivered and experienced, Lan is curious about the role of technology-enabled services in improving individual and societal well-being. She is also interested in how firms seek service-led growth as well as understanding organisation and employee issues relevant to successful service. Thus issues related to organisational adaptation, the transfer of mind-sets necessary in achieving transformation and identifying the leadership competencies critical for managing services are of interest. Lan has publications in journals including European Journal of Marketing, Journal of Services Theory and Practice, Health Marketing Services, and European Heart Journal. 

Lan's holds a PhD in Services Marketing (University of Sydney), Master of Education (Macquarie University), Graduate Certificate in Research (Macquarie Univeristy), and Bachelor of Business (UTS).

Education/Academic qualification

PhD, University of Sydney

Graduate Certificate Research Methods, Macquarie University

Master of Education, Macquarie University

Bachelor of Business, University of Technology Sydney

External positions

Board member, Centre for Volunteering

10 Jul 2017 → …

Visiting Professor, RMIT Vietnam University

Nov 2015 → …

Fingerprint Dive into the research topics where Lan Snell is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

Registries Medicine & Life Sciences
Emotional Intelligence Medicine & Life Sciences
Acute Coronary Syndrome Medicine & Life Sciences
Adherence Business & Economics
Mental Competency Medicine & Life Sciences
Emotional intelligence Business & Economics
Percutaneous Coronary Intervention Medicine & Life Sciences
Service quality Business & Economics

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Projects 2017 2021

Social Impact Toolkit

Dalton, B. & Snell, L.


Project: Other

Global MBA

Breyer, Y., Snell, L. & Tickle, L.

2/01/18 → …

Project: Teaching

Achieving school success through effective leadership and high performing work practices

Snell, L., Rhodes, C., Sok, P. & Tse, H.


Project: Other

Research Outputs 2006 2019

  • 35 Citations
  • 4 h-Index
  • 9 Article
  • 5 Conference proceeding contribution
  • 1 Conference abstract

ST-elevation acute myocardial infarction in Australia—temporal trends in patient management and outcomes 1999–2016

Aliprandi-Costa, B., Morgan, L., Snell, L. C., D Souza, M., Kritharides, L., French, J., Brieger, D. & Ranasinghe, I., Jul 2019, In : Heart Lung and Circulation. 28, 7, p. 1000-1008 9 p.

Research output: Contribution to journalArticleResearchpeer-review

Percutaneous Coronary Intervention
Guideline Adherence
Hospital Mortality

Does transformational leadership always matter in frontline service roles?

Sok, K. M., Sok, P., Snell, L. & Qiu, P., 12 Nov 2018, In : Journal of Service Theory and Practice. 28, 6, p. 733-751 19 p.

Research output: Contribution to journalArticleResearchpeer-review

Transformational leadership
Service employees
Customer service

Linking entrepreneurial orientation and small service firm performance through marketing resources and marketing capability: A moderated mediation model

Sok, P., Snell, L., Lee, W. J. T. & Sok, K. M., 2017, In : Journal of Service Theory and Practice. 27, 1, p. 231-249 19 p.

Research output: Contribution to journalArticleResearchpeer-review

Service firms
Marketing resources
Firm performance
Entrepreneurial orientation

The contribution of the composite of clinical process indicators as a measure of hospital performance in the management of acute coronary syndromes—insights from the CONCORDANCE registry

Aliprandi-Costa, B., Sockler, J., Kritharides, L., Morgan, L., Snell, L., Gullick, J., Brieger, D. & Ranasinghe, I., Jan 2017, In : European Heart Journal - Quality of Care and Clinical Outcomes. 3, 1, p. 37-46 10 p.

Research output: Contribution to journalArticleResearchpeer-review

Acute Coronary Syndrome
Risk Adjustment
Patient Readmission

Achieving growth-quality of life ambidexterity in small firms

Snell, L., Sok, P. & Danaher, T. S., 14 Sep 2015, In : Journal of Service Theory and Practice. 25, 5, p. 529-550 22 p.

Research output: Contribution to journalArticleResearchpeer-review

Quality of life
Small firms
Quality of work life

Activities 2016 2019

  • 2 Oral presentation
  • 1 Invited talk

The Future of Work: What are you doing to future-proof yourself?

Lanchi Snell (Speaker)
21 Oct 2019

Activity: Talk or presentationOral presentation

Women in Lab Coats: Images and representations of female academics in the corporate communications of Australian universities

Lanchi Snell (Speaker), Bronwen Dalton (Speaker)
13 Jun 201816 Jun 2018

Activity: Talk or presentationInvited talk

Press / Media

Macquarie University offers SAS certification

Lanchi Snell


1 item of media coverage

Press/Media: Expert Comment

Where Online Learning Goes Next

Lanchi Snell, Yvonne Breyer & Leonie Tickle


1 item of media coverage

Press/Media: Other

From Netflix to Edflix

Lanchi Snell & Sarah Maguire


1 media contribution

Press/Media: Expert Comment


Global MBA partnership with SAS

Lan Snell (Participant), Leonie Tickle (Participant)

Impact: Other impacts