Lan Snell

Associate Professor, Academic Program Director, Associate Professor

  • 46 Citations
  • 4 h-Index

Research output per year

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Personal profile


Associate Professor Lan Snell is the Academic Program Director for the Global MBA at the Faculty of Business and Economics, Macquarie University. She is the academic lead for curriculum development, quality control, and the delivery of digital, integrative experiences for the Global MBA.

Prior to her appointment at Macquarie University, Lan was the Director of Education Services and MBA Director for UTS Business School where she led the implementation of strategic educational projects in the areas of blended learning, curatorship of resources and original production, re-accreditation and development and quality assurance of the MBA.

Lan's industry experience spans over 15 years where she is considered a leader in strategic marketing and change management within the professional services sector. Lan's academic and teaching experience comes from institutions including UTS, Charles Sturt University, and the University of Sydney. She is a Board member for the Centre for Volunteering and a Visiting Professor for RMIT Vietnam. 

Lan is committed to research that delivers impact and benefit for individuals, organisations, and society. This is evidenced from her early interest in services marketing including service quality and satisfaction, the economic and social outcomes of service consumption, and co-creation in high involvement services. Understanding the transformative aspects of service continues to be of interest, as reflected in her recent work on how owner managers achieve growth-quality of work life ambidexterity as well as through her research into entrepreneurship. Given advances in technology have fundamentally changed the way service is delivered and experienced, Lan is curious about the role of technology-enabled services in improving individual and societal well-being. She is also interested in how firms seek service-led growth as well as understanding organisation and employee issues relevant to successful service. Thus issues related to organisational adaptation, the transfer of mind-sets necessary in achieving transformation and identifying the leadership competencies critical for managing services are of interest. Lan has publications in journals including European Journal of Marketing, Journal of Services Theory and Practice, Health Marketing Services, and European Heart Journal. 

Lan's holds a PhD in Services Marketing (University of Sydney), Master of Education (Macquarie University), Graduate Certificate in Research (Macquarie Univeristy), and Bachelor of Business (UTS).

Education/Academic qualification

PhD, University of Sydney

Graduate Certificate Research Methods, Macquarie University

Master of Education, Macquarie University

Bachelor of Business, University of Technology Sydney

External positions

Board member, Centre for Volunteering

10 Jul 2017 → …

Visiting Professor, RMIT Vietnam University

Nov 2015 → …

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Research Outputs

  • 46 Citations
  • 4 h-Index
  • 9 Article
  • 5 Conference proceeding contribution
  • 1 Conference abstract

ST-elevation acute myocardial infarction in Australia—temporal trends in patient management and outcomes 1999–2016

Aliprandi-Costa, B., Morgan, L., Snell, L. C., D Souza, M., Kritharides, L., French, J., Brieger, D. & Ranasinghe, I., Jul 2019, In : Heart Lung and Circulation. 28, 7, p. 1000-1008 9 p.

Research output: Contribution to journalArticle

  • 2 Citations (Scopus)

    Does transformational leadership always matter in frontline service roles?

    Sok, K. M., Sok, P., Snell, L. & Qiu, P., 12 Nov 2018, In : Journal of Service Theory and Practice. 28, 6, p. 733-751 19 p.

    Research output: Contribution to journalArticle

  • 1 Citation (Scopus)
  • 15 Citations (Scopus)

    The contribution of the composite of clinical process indicators as a measure of hospital performance in the management of acute coronary syndromes—insights from the CONCORDANCE registry

    Aliprandi-Costa, B., Sockler, J., Kritharides, L., Morgan, L., Snell, L., Gullick, J., Brieger, D. & Ranasinghe, I., 1 Jan 2017, In : European Heart Journal - Quality of Care and Clinical Outcomes. 3, 1, p. 37-46 10 p.

    Research output: Contribution to journalArticle

  • 6 Citations (Scopus)

    Achieving growth-quality of life ambidexterity in small firms

    Snell, L., Sok, P. & Danaher, T. S., 14 Sep 2015, In : Journal of Service Theory and Practice. 25, 5, p. 529-550 22 p.

    Research output: Contribution to journalArticle

  • 8 Citations (Scopus)


    • 5 Invited talk
    • 2 Oral presentation
    • 1 Hosting an academic visitor

    Craig Fleisher

    Lan Snell (Host)
    10 Feb 202021 Feb 2020

    Activity: Hosting a visitorHosting an academic visitor

    Aligning College-Career Pathways to Improve Education and Workforce Outcomes

    Lan Snell (Speaker)
    29 Mar 20201 Apr 2020

    Activity: Talk or presentationInvited talk

    Leveraging lifelong learning: How to future-proof yourself

    Lan Snell (Speaker)
    2 Aug 2019

    Activity: Talk or presentationInvited talk

    The Future of Work: What are you doing to future-proof yourself?

    Lanchi Snell (Speaker)
    21 Oct 2019

    Activity: Talk or presentationOral presentation

    Press / Media

    The return of truth: How the tide is turning against corporate speak

    Lan Snell


    1 Media contribution

    Press/Media: Expert Comment

    Macquarie University offers SAS certification

    Lan Snell


    1 item of Media coverage

    Press/Media: Expert Comment

    Where Online Learning Goes Next

    Lanchi Snell, Yvonne Breyer & Leonie Tickle


    1 item of Media coverage

    Press/Media: Other

    The new 'EdFlix' model of education

    Lan Snell


    1 Media contribution

    Press/Media: Expert Comment


    Global MBA partnership with SAS

    Lan Snell (Participant), Leonie Tickle (Participant)

    Impact: Other impacts