• 49 Citations
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20012019
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Research Outputs 2001 2019

2019

What can the university sector teach us about strategy? Support for strategy versus individual motivations to perform

Gellatly, L., D'Alessandro, S. & Carter, L., 19 Nov 2019, In : Journal of Business Research.

Research output: Contribution to journalArticleResearchpeer-review

Marketing strategy
Employees
Financial returns
Service organization
Resource-based view

Work integrated learning internships in transnational education: Alumni perspectives from Vietnam

Bilsland, C., Carter, L. & Wood, L. N., 11 Mar 2019, In : Education and Training. 61, 3, p. 359-373 15 p.

Research output: Contribution to journalArticleResearchpeer-review

alumni
internship
Vietnam
learning
education
2018

Management students – expectations and perceptions on work readiness

Chavan, M. & Carter, L., 2018, In : International Journal of Educational Management. 32, 5, p. 825-850 26 p.

Research output: Contribution to journalArticleResearchpeer-review

labor market
university
management
student
mismatch

Sustainable business ethics education

Chavan, M. & Carter, L., 26 May 2018, Meeting expectations in management education: social and environmental pressures on managerial behaviour. Christopher, E. (ed.). Cham: Springer, Springer Nature, p. 149-170 22 p.

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

Business ethics
Experiential learning
Action learning
Ethics education
Sustainable business

The 3S model of Peer Observation of Teaching: Sharing, Supporting, and Self-assurance. A case study

Chavan, M., Carter, L. & Christopher, E., 2018, (Submitted) In : Management Learning.

Research output: Contribution to journalArticleResearchpeer-review

The value of experiential and action learning in business ethics education

Chavan, M. & Carter, L. M., 2018, In : Journal of business ethics education. 15, p. 5-32 28 p.

Research output: Contribution to journalArticleResearchpeer-review

Action learning
Business ethics
Experiential learning
Ethics education
Peers
2017

Inclusive PACE: an experience for all students

Mackaway, J., Carter, L., Winchester-Seeto, T. & Whiteford, G., 2017, Learning through community engagement: vision and practice in higher education. Sachs, J. & Clark, L. (eds.). Singapore: Springer, Springer Nature, p. 199-214 16 p.

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

equity
experience
student
learning
equality

Inertia in services: causes and consequences for switching

Gray, D. M., D'Alessandro, S., Johnson, L. W. & Carter, L., 13 Mar 2017, In : Journal of Services Marketing. 31, 6, p. 485-498 14 p.

Research output: Contribution to journalArticleResearchpeer-review

Inertia
Service provider
Switching behavior
Competitors
Switching costs

Three modes of work-integrated learning: stories of success

Carter, L., Ruskin, J. & Cassilles, A., 2017, Success in higher education: transitions to, within and from university. Wood, L. N. & Breyer, Y. A. (eds.). Singapore: Springer, Springer Nature, p. 203-215 13 p.

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

graduate
industry
university
employability
internship
2016

Brand switching pattern discovery by data mining techniques for the telecommunication industry in Australia

Islam, M. Z., D’Alessandro, S., Furner, M., Johnson, L., Gray, D. & Carter, L., 2016, In : Australasian Journal of Information Systems. 20, p. 1-17 17 p.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File
Telecommunication industry
Data mining
Mobile phones
Decision trees
Marketing

Enhancing business ethics and employability in experiential learning

Chavan, M. & Carter, L., 2016, WIL 2020: pushing the boundaries : ACEN 2016 Conference Proceedings. Springvale South, VIC: Australian Collaborative Education Network, p. 143-143 1 p.

Research output: Chapter in Book/Report/Conference proceedingOther chapter contributionResearch

The Influence of inertia on brand switching behaviour

Gray, D., D'Alessandro, S. & Carter, L., 2016, Looking forward, looking back: drawing on the past to shape the future of marketing : proceedings of the 2013 World Marketing Congress. Campbell, C. & Ma, J. J. (eds.). Cham: Springer, Springer Nature, p. 779-787 9 p. (Developments in marketing science : proceedings of the Academic of Marketing Science).

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

Inertia
Switching behavior
Brand switching
Customer satisfaction
Advocacy

The “I Love To Hate Them” Relationship with Cell Phone Service Providers: The Role of Customer Inertia and Anger

Carter, L., Gray, D., D'Alessandro, S. & Johnson, L., 1 Oct 2016, In : Services Marketing Quarterly. 37, 4, p. 225-240 16 p.

Research output: Contribution to journalArticleResearchpeer-review

Service provider
Inertia
Cell phone
Anger
Qualitative study

What do employers want? What do students have? Needs assessment of graduate attributes for work integrated learning?

Chavan, M. & Carter, L., 2016, WIL 2020: pushing the boundaries : ACEN 2016 Conference Proceedings. Springvale South, VIC: Australian Collaborative Education Network, p. 159-159 1 p.

Research output: Chapter in Book/Report/Conference proceedingOther chapter contributionResearch

2015

Consumer satisfaction versus churn in the case of upgrades of 3G to 4G cell networks

D’Alessandro, S., Johnson, L., Gray, D. & Carter, L., 1 Dec 2015, In : Marketing Letters. 26, 4, p. 489-500 12 p.

Research output: Contribution to journalArticleResearchpeer-review

Cell phone
Upgrade
Consumer satisfaction
Capital constraints
Agent-based model

The market performance indicator: A macro understanding of service provider switching

D’Alessandro, S., Johnson, L., Johnson, L., Gray, D. M. & Carter, L., 13 Jul 2015, In : Journal of Services Marketing. 29, 4, p. 302-313 12 p.

Research output: Contribution to journalArticleResearchpeer-review

Market performance
Performance indicators
Service provider
Switching behavior
Market conditions
2014

Identifying the competition as desire

Webster, C. M., Carter, L. & Buchanan, J., 2014, p. 1-5. 5 p.

Research output: Contribution to conferenceAbstractResearch

Loyalty rewards: benign business practice, or a potentially harmful inducement?

Buchanan, J., Webster, C. & Carter, L., 2014, p. 1-7. 7 p.

Research output: Contribution to conferenceAbstractResearch

Student satisfaction and WIL: a case study of a marketing capstone unit

Caruso, D., Carter, L., Romero, A. & Erichsen, S., 2014, ACEN 2014: Conference proceedings of the 2014 Australian Collaborative Education Network National Conference : Work Integrated Learning : Building Capacity. Sprinvale, VIC: Australian Collaborative Education Network (ACEN), p. 114-119 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Work integrated learning and student satisfaction: a qualitative study in a business school

Carter, L. M. & Romero, A., 2014, Our university, our future: selected research from Learning and Teaching Week 2013. Winchester-Seeto, T., Shoostovian, E. & Fredericks, V. (eds.). North Ryde, NSW: Macquarie University, p. 19-24 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Open Access
File
business school
learning
student
university
employability

Work-integrated learning and the 'inclusive' challenge of preparing a diverse student cohort for the world beyond the academy

Mackaway, J., Winchester-Seeto, T. & Carter, L., 2014, Research and development in higher education: higher education in a globalized world. Kwan, A., Wong, E., Kwong, T., Lau, P. & Goody, A. (eds.). Milperra, NSW: Higher Education Research and Development Society of Australasia, Vol. 37. p. 226-236 11 p. (Research and Development in Higher Education Series; vol. 37).

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

academy
learning
student
stakeholder
equity
2013

Doing the right thing - but for who? A qualitative study of Australian academics

Gellatly, L., Carter, L. & D'Alessandro, S., 2013, Proceedings of the Australia New Zealand Marketing Academy Conference 2013. Brodie, R. (ed.). Auckland, New Zealand: The University of Auckland Business School, University of Auckland, p. 1-7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

market orientation
university
employee
public service
performance

Social marketing: good intentions

Webster, C. M., Carter, L. M., D'Alessandro, S. & Gray, D., 2013, Preliminary ed. Prahran VIC: Tilde University Press. 111 p.

Research output: Book/ReportBookResearchpeer-review

2012

Push-pull factors in switching mobile service providers

D'Alessandro, S., Gray, D. & Carter, L., 2012, ANZMAC 2012: conference proceedings : Sharing the cup of knowledge. Adelaide: ANZMAC2012 Conference, p. 1-8 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Mobile services
Factors
Service provider
Pull
Mobile phone

Rethinking market orientation through learning practices

Murray, P. A., Gray, D. M., Carter, L. & Miller, K. W., 2012, In : International journal of organisational behaviour. 17, 3, p. 8-32 25 p.

Research output: Contribution to journalArticleResearchpeer-review

Market orientation
Learning behavior
Relationship learning
Marketing
Brand performance

State of the mobile nation – a case of distrust and unmet consumer expectations

Gray, D., D'Alessandro, S. & Carter, L., 2012, ANZMAC 2012: conference proceedings : Sharing the cup of knowledge. Adelaide: ANZMAC2012 Conference, p. 1-6 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Distrust
Consumer expectations
European Union
Mobile phone
Market performance
2011

The relationship between interpersonal relational competence and employee performance: A developmental model

Carter, L., Murray, P. & Gray, D., 2011, In : International Journal of Interdisciplinary Social Sciences. 6, 3, p. 213-229 17 p.

Research output: Contribution to journalArticleResearchpeer-review

employee
job satisfaction
performance
stakeholder
manager
2009

Keys to Relational Competence in Internal Marketing

Carter, L., Gray, D. & Murray, P., 2009, Australian and New Zealand Marketing Academy Conference. Tojib, D. (ed.). Melbourne: Australian and New Zealand Marketing Academy, p. 1-9 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Market orientation and its effect on individual performance in the public sector

Carter, L., 2009, In : Expo 2009 Higher Degree Research : book of abstracts. p. 42 1 p.

Research output: Contribution to journalMeeting abstractResearch

2008

Relational competence, learning, and management-employee reciprocity: improving internal market orientation

Carter, L. & Gray, D., 2008, AM2008 conference proceedings: Academy of Marketing Annual Conference : reflective marketing in a material world. Aberdeen, Scotland: Academy of Marketing, p. 1-10 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Internal market orientation
Employees
Market orientation
Obligation
Employers
2007

Defining market orientation success through learning cultures

Carter, L. & Murray, P., 2007, Marketing theory into practice: proceedings of the Academy of Marketing Conference 2007. London UK: Academy of Marketing, 10 p. (Research paper series; no. 61).

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Learning culture
Market orientation
Competitors
Learning systems
Stakeholders

Internal market orientation: initiating and enhancing relationships within the firm

Carter, L. & Gray, D., 2007, Marketing theory into practice: proceedings of the Academy of Marketing Conference 2007. Kingston, UK: Kingston Business School, 15 p. (Research paper series; no. 61).

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Open Access
File
Internal market orientation
Employees
Market orientation
Firm performance
Relational behaviors

Putting relational competence into internal marketing

Carter, L. & Gray, D., 2007, ANZMAC 2007: proceedings : 3Rs - reputation, responsibility and relevance. Thyne, M., Deans, K. R. & Gnoth, J. (eds.). Dunedin, N.Z.: University of Otago, p. 605-612 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Open Access
File
Internal marketing
Market orientation
Employees
Catalyst
Competency

Relational competence, internal market orientation and employee performance

Carter, L. & Gray, D., 2007, In : The Marketing review. 7, 4, p. 385-400 16 p.

Research output: Contribution to journalArticleResearchpeer-review

Employee performance
Internal market orientation
Employees
Market orientation
Relational behaviors
2006

Business education: enhancing learning through simulations from an Australian perspective

Daruwalla, P., Carter, L. & Howlett, D., 2006, In : International journal of business research. 5, 1, p. 27-37 11 p.

Research output: Contribution to journalArticleResearchpeer-review

2005

Improving marketing intelligence through learning systems and knowledge communities in not-for-profit workplaces

Murray, P. & Carter, L., 1 Oct 2005, In : Journal of Workplace Learning. 17, 7, p. 421-435 15 p.

Research output: Contribution to journalArticleResearchpeer-review

Marketing
workplace
Intelligence
Workplace
marketing

Inter-organisational Competencies for Market Orientation: Developmental Theory

Murray, P. & Carter, L., 2005, Australian and New Zealand Academy of Management, Conference. Hughes, R., Fisher, G. & Davies, D. (eds.). Sydney: Australian and New Zealand Academy of Management, p. 1-5 5 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

The Role of Criteria in Peer Assessments in Management Education and Development: Implications, considerations and findings.

Howlett, D., Daruwalla, P. & Carter, L., 2005, Australian and New Zealand Academy of Management, Conference. Hughes, R., Fisher, G. & Davies, D. (eds.). Sydney: Australian and New Zealand Academy of Management, p. 1-5 5 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

2004

Evaluations of Peer Assessment Instrument on Group Work for Marketing and Management Students: a Multi-Institutional Study

Carter, L., Howlett, D. & Daruwalla, P., 2004, ANZMAC 2004 conference proceedings: Marketing accountabilities and responsibilities. Wiley, J. (ed.). Wellington, New Zealand: ANZMAC

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Improving Marketing Intelligence through Learning Systems and Knowledge Communities in a Not-for-Profit Workplace

Murray, P. & Carter, L., 2004, Proceedings of the 5th International CINet Conference. Chapman, R. (ed.). Sydney: InCITe 2004, p. 311-325 15 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Marketing and ethics in not for profit organisations: an Australian study

Buchanan, J., Carter, L. & Ng, S., 2004, ANZMAC 2004: proceedings : marketing accountabilities and responsibilities. Wellington, New Zealand: Australia and New Zealand Marketing Academy, p. 1-7 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Open Access
File
Income
Marketing
Nonprofit organization
Corporate ethics
Financial performance
2003

Do loyalty programs build a long-term relationship with customers - a banking perspective

Roberts, Z. & Carter, L., 2003, ANZMAC 2003 Proceedings: A Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution. Kennedy, R. (ed.). South Australia: Corporate Profile, p. 2254-2260 7 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Marketing orientation, societal orientation and organisational learning in the not-for-profit/public sector

Carter, L., 2003, ANZMAC 2003: proceedings : A celebration of Ehrenberg and Bass : marketing knowledge, discoveries and contribution. Geursen, G., Kennedy, R. & Tolo, M. (eds.). Adelaide: ANZMAC, p. 1990-1997 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Open Access
File
Public sector
Marketing orientation
Marketing
Organizational learning
Learning theory

The impact of technology-based systems on relationship marketing - in the banking sector.

Roberts, Z. & Carter, L., 2003, ANZMAC 2003 Proceedings: A Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution. Kennedy, R. (ed.). South Australia: Corporate Profile, p. 2246-2253 8 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

2002

The relationship between marketing orientation, organisational learning and firm performance: developmental theory

Carter, L. & Murray, P., 2002, ANZMAC 2002 Conference Proceedings. Shaw, R. N., Adam, S. & McDonald, H. (eds.). Geelong, VIC: Learning Services, Deakin University, p. 2391-2399 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

2001

The attitudes and beliefs of the sponsors of the Sydney 2000 Olympic games towards managing their sponsorship investments?

Wilkinson, I. & Carter, L., 2001, Australian and New Zealand Marketing Academy Conference 2001 proceedings: Bridging Marketing Theory and Practice. Chetty, S. & Collins, B. (eds.). Auckland: Australian and New Zealand Marketing Academy (ANZMAC), p. 1-9 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Sponsorship
Sponsor
Olympic Games
Marketing
Managers