• 49 Citations
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Research Outputs 2001 2019

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Article
2019

What can the university sector teach us about strategy? Support for strategy versus individual motivations to perform

Gellatly, L., D'Alessandro, S. & Carter, L., 19 Nov 2019, In : Journal of Business Research.

Research output: Contribution to journalArticleResearchpeer-review

Marketing strategy
Employees
Financial returns
Service organization
Resource-based view

Work integrated learning internships in transnational education: Alumni perspectives from Vietnam

Bilsland, C., Carter, L. & Wood, L. N., 11 Mar 2019, In : Education and Training. 61, 3, p. 359-373 15 p.

Research output: Contribution to journalArticleResearchpeer-review

alumni
internship
Vietnam
learning
education
2018

Management students – expectations and perceptions on work readiness

Chavan, M. & Carter, L., 2018, In : International Journal of Educational Management. 32, 5, p. 825-850 26 p.

Research output: Contribution to journalArticleResearchpeer-review

labor market
university
management
student
mismatch

The 3S model of Peer Observation of Teaching: Sharing, Supporting, and Self-assurance. A case study

Chavan, M., Carter, L. & Christopher, E., 2018, (Submitted) In : Management Learning.

Research output: Contribution to journalArticleResearchpeer-review

The value of experiential and action learning in business ethics education

Chavan, M. & Carter, L. M., 2018, In : Journal of business ethics education. 15, p. 5-32 28 p.

Research output: Contribution to journalArticleResearchpeer-review

Action learning
Business ethics
Experiential learning
Ethics education
Peers
2017

Inertia in services: causes and consequences for switching

Gray, D. M., D'Alessandro, S., Johnson, L. W. & Carter, L., 13 Mar 2017, In : Journal of Services Marketing. 31, 6, p. 485-498 14 p.

Research output: Contribution to journalArticleResearchpeer-review

Inertia
Service provider
Switching behavior
Competitors
Switching costs
2016

Brand switching pattern discovery by data mining techniques for the telecommunication industry in Australia

Islam, M. Z., D’Alessandro, S., Furner, M., Johnson, L., Gray, D. & Carter, L., 2016, In : Australasian Journal of Information Systems. 20, p. 1-17 17 p.

Research output: Contribution to journalArticleResearchpeer-review

Open Access
File
Telecommunication industry
Data mining
Mobile phones
Decision trees
Marketing

The “I Love To Hate Them” Relationship with Cell Phone Service Providers: The Role of Customer Inertia and Anger

Carter, L., Gray, D., D'Alessandro, S. & Johnson, L., 1 Oct 2016, In : Services Marketing Quarterly. 37, 4, p. 225-240 16 p.

Research output: Contribution to journalArticleResearchpeer-review

Service provider
Inertia
Cell phone
Anger
Qualitative study
2015

Consumer satisfaction versus churn in the case of upgrades of 3G to 4G cell networks

D’Alessandro, S., Johnson, L., Gray, D. & Carter, L., 1 Dec 2015, In : Marketing Letters. 26, 4, p. 489-500 12 p.

Research output: Contribution to journalArticleResearchpeer-review

Cell phone
Upgrade
Consumer satisfaction
Capital constraints
Agent-based model

The market performance indicator: A macro understanding of service provider switching

D’Alessandro, S., Johnson, L., Johnson, L., Gray, D. M. & Carter, L., 13 Jul 2015, In : Journal of Services Marketing. 29, 4, p. 302-313 12 p.

Research output: Contribution to journalArticleResearchpeer-review

Market performance
Performance indicators
Service provider
Switching behavior
Market conditions
2012

Rethinking market orientation through learning practices

Murray, P. A., Gray, D. M., Carter, L. & Miller, K. W., 2012, In : International journal of organisational behaviour. 17, 3, p. 8-32 25 p.

Research output: Contribution to journalArticleResearchpeer-review

Market orientation
Learning behavior
Relationship learning
Marketing
Brand performance
2011

The relationship between interpersonal relational competence and employee performance: A developmental model

Carter, L., Murray, P. & Gray, D., 2011, In : International Journal of Interdisciplinary Social Sciences. 6, 3, p. 213-229 17 p.

Research output: Contribution to journalArticleResearchpeer-review

employee
job satisfaction
performance
stakeholder
manager
2007

Relational competence, internal market orientation and employee performance

Carter, L. & Gray, D., 2007, In : The Marketing review. 7, 4, p. 385-400 16 p.

Research output: Contribution to journalArticleResearchpeer-review

Employee performance
Internal market orientation
Employees
Market orientation
Relational behaviors
2006

Business education: enhancing learning through simulations from an Australian perspective

Daruwalla, P., Carter, L. & Howlett, D., 2006, In : International journal of business research. 5, 1, p. 27-37 11 p.

Research output: Contribution to journalArticleResearchpeer-review

2005

Improving marketing intelligence through learning systems and knowledge communities in not-for-profit workplaces

Murray, P. & Carter, L., 1 Oct 2005, In : Journal of Workplace Learning. 17, 7, p. 421-435 15 p.

Research output: Contribution to journalArticleResearchpeer-review

Marketing
workplace
Intelligence
Workplace
marketing