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Personal profile

Biography

Mark Wiggins is Professor of Organisational Psychology at Macquarie University. He gained is PhD in Psychology from the University of Otago, New Zealand in 2001. Mark is currently Director of Partnerships and External Engagement at the Centre for Elite Performance, Expertise, and Training at Macquarie University. He is a Fellow of the Australian Psychological Society, and a Registered Psychologist in Australia with an endorsed area of practice in Organisational Psychology. 

Research interests

Mark’s research and teaching interests lie in the assessment and development of expert performance, particularly in the context of cognitive skills such as diagnosis, sensemaking, and situation assessment. Together with his students, he developed the EXPERT Intensive Skills Evaluation (EXPERTise 2.0) software which has been used to assess the diagnostic skills of practitioners across a range of contexts, including electricity power transmission and distribution, medical practice, allied health, motor vehicle driving, and aviation piloting.

He has led a number of national and international research projects in domains including transportation, energy transmission and distribution, medicine, and software engineering. He has acted as an advisor to the United States Federal Aviation Administration, the Civil Aviation Safety Authority, the Australian Transport Safety Bureau, the Victorian Department of Infrastructure, Energy Queensland, the NSW Clinical Excellence Commission, the Australian Rail Track Corporation, and Transport for NSW.

Teaching

Mark currently convenes and teaches the following units in the Master of Organisational Psychology, Master of Cybersecurity, and Postgraduate Diploma of Business Psychology programs.

(a) PSYO941 Professional Practice (Organisational Psychology)

(b) PSYO922 Human Factors and Advanced Technology (Organisational Psychology)

(c) PSYO962 Human Factors and Advanced Technology (Cybersecurity and Business Psychology)

(d) PSYO944 Research Proposal (Organisational Psychology)

Research student supervision

Mark supervises students in PhD, Masters, and Honours programs. Topics include:

(a) Cue Utilisation and Diagnosis in Advanced Technology Environments

(b) Neurological Bases of Cue Utilisation and Diagnosis

(c) Cue Utilisation and Skill Acquisition in Operational Environments

(d) Cue Utilisation and Diagnostic Error in High Consequence Settings

(e) New Approaches to the Assessment of Diagnostic Skills

Community engagement

As a practicing organisational psychologist, Mark offers services in the following:

(a) Post Accident/ Incident Defriefing

(b) Cognitive Work Assessment (including Workload)

(c) Cognitive System Evaluation 

(d) Advice on Psychological Assessment Programs

(e) Assessment of Diagnostic Skills

(f) Training Programs on Communication, Diagnosis, Impression Management, Mastery, and Risk Perception

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Projects

Research Outputs

  • Cue utilisation predicts control room operators' performance in a sustained visual search task

    Sturman, D., Wiggins, M. W., Auton, J. C. & Helton, W. S., 2 Jan 2020, In : Ergonomics. 63, 1, p. 48-60 13 p.

    Research output: Contribution to journalArticle

  • Fire fighting and emergency responding

    Wiggins, M., Auton, J. & Taylor, M., 2020, Oxford handbook of expertise. Ward, P., Maarten Schraagen, J., Gore, J. & Roth, E. (eds.). Oxford: Oxford University Press, p. 642-661 20 p. (Oxford handbooks online).

    Research output: Chapter in Book/Report/Conference proceedingChapter

  • Prizes

    Macquarie University Vice Chancellor’s Award for Programs that Enhance Learning

    Barbara Griffin (Team leader), Benjamin Searle (Recipient), Monique Crane (Recipient), Linda Yeomans (Recipient) & Mark Wiggins (Recipient), 24 Oct 2016

    Prize: Teaching award