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Dr Robyn Clay-Williams leads a research stream in human factors and resilient healthcare. She currently holds a NSW Health EMC research fellowship in the field of health service and system design. Prior to her work in health services research, she was a military test pilot, an electronics engineer, and flight instructor.  Dr Clay-Williams transitioned to healthcare seven years ago through a PhD, which in internationally recognised work, translated aviation teamwork concepts to healthcare via a randomised controlled trial evaluating a Crew Resource Management based training intervention. She has produced over 80 peer-reviewed research outputs.  Specific areas of interest include teams and teamwork, decision-making, leadership, simulation, resilience engineering, and usability test and evaluation of medical devices and IT systems. 

Key projects in which she is currently involved:

  • Investigating methods for improving productive safety in hospital Emergency Departments.
  • Deepening Our Understanding of Quality in Healthcare (DUQuA). A large, multifaceted NHMRC-funded project assessing the relationship between quality management systems and patient outcomes for AMI, stroke and hip fracture in 32 hospitals across Australia (all states territories except WA).
  • Development and implementation of a tool to identify innovation in surgery (Westmead Hospital and Macquarie University Hospital.
  • Development and implementation of a surgical decision making process to improve outcomes for frail patients. The new process involves pre-surgical consultation/discussion between patients, families, surgeons, intensivists, and anaesthetists (Townsville Hospital and Health Service).

Fingerprint Dive into the research topics where Robyn Clay-Williams is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

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Projects 2014 2022

Centre for Research Excellence in Implementation Science in Oncology (CRE-ISO)

Braithwaite, J., Ward, R., Currow, D., Delaney, G., Kefford, R., Olver, I., Karnon, J., Crowe, P., Liauw, W., Westbrook, J., Meiser, B., Tieman, J., Verspoor, K., Ellis, L., Krishnasamy, M., Ayliff, N., Hawkins, N., Hibbert, P., Farnsworth, R. & Clay-Williams, R.


Project: Other

Patient-centred eHealth approach to improving outcomes for gout sufferers

Westbrook, J., Day, R., Zwar, N. A., Reath, J., Lau, A., Baysari, M., Laba, T., McLachlan, A., Runciman, W., Coiera, E., Braithwaite, J. & Clay-Williams, R.

1/04/15 → …

Project: Research

Research Outputs 2007 2020

Open Access
Organizational Efficiency
Health Facility Moving
Hospital Design and Construction
Delivery of Health Care

Assessing the appropriateness of the management of otitis media in Australia: a population-based sample survey

Clay-Williams, R., Stephens, J. H., Williams, H., Hallahan, A., Dalton, C., Hibbert, P., Ting, H. P., Arnolda, G., Wiles, L., Braithwaite, J. & CareTrack Kids Investigative Team, 1 Feb 2020, In : Journal of Paediatrics and Child Health. 56, 2, p. 215-223 9 p.

Research output: Contribution to journalArticleResearchpeer-review

Otitis Media
Practice Guidelines
Otitis Media with Effusion
Guideline Adherence

Bending the quality curve

Braithwaite, J., Clay-Williams, R., Taylor, N., Ting, H. P., Winata, T., Arnolda, G., Sunol, R., Groene, O., Wagner, C., Klazinga, N. S., Donaldson, L. & Dowton, S. B., 6 Feb 2020, In : International Journal for Quality in Health Care. 32, Supplement 1, p. 1-7 7 p.

Research output: Contribution to journalArticleResearchpeer-review

Quality of Health Care
Quality Improvement
Research Personnel
Organizational Policy

Can benchmarking Australian hospitals for quality identify and improve high and low performers? Disseminating research findings for hospitals

Hibbert, P., Saeed, F., Taylor, N., Clay-Williams, R., Winata, T., Clay, C., Hussein, W. & Braithwaite, J., 6 Feb 2020, In : International Journal for Quality in Health Care. 32, Supplement 1, p. 84-88 5 p.

Research output: Contribution to journalArticleResearchpeer-review

Quality Improvement
Health Services Research

Conclusion: the road ahead: where should we go now to improve healthcare quality in acute settings?

Braithwaite, J., Taylor, N., Clay-Williams, R., Ting, H. P. & Arnolda, G., 6 Feb 2020, In : International Journal for Quality in Health Care. 32, Supplement 1, p. 99-103 5 p.

Research output: Contribution to journalArticleResearchpeer-review

Quality of Health Care
Quality Improvement