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Personal profile

Biography

Shahin Sharifi is a lecturer at Department of Marketing, Macquarie Business School. Shahin holds a PhD in Marketing from Monash University. His research interests are focused in the area of consumer behavior, decision making, services marketing, and experimental psychology. His work has been published in journals, including Journal of Business Research, Computers in Human Behavior, and Journal of Hospitality Marketing and Management among others.

 

Supervision: Potential PhD applicants need to be familiar with (interested in) behavioural experiment methods.

Education/Academic qualification

Marketing, PhD, Monash Business School

Marketing, MBA, University of Tehran

Fingerprint Fingerprint is based on mining the text of the person's scientific documents to create an index of weighted terms, which defines the key subjects of each individual researcher.

marketing Earth & Environmental Sciences
comparative study Earth & Environmental Sciences
Service failure Business & Economics
Service recovery Business & Economics
evaluation Earth & Environmental Sciences
purchase Earth & Environmental Sciences
need Earth & Environmental Sciences
services Earth & Environmental Sciences

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Outputs 2014 2019

Closure
Behavioral intention
Guarantee
Online consumer reviews
need

Customers' reactions to technological products: The impact of implicit theories of intelligence

Sharifi, S. S. & Palmeira, M., 1 Dec 2017, In : Computers in Human Behavior. 77, p. 309-316 8 p.

Research output: Contribution to journalArticleResearchpeer-review

Intelligence
Research
Experiments

The impact of service failure and recovery on target and observing customers: a comparative study

Sharifi, S. S., Palmeira, M., Ma, J. & Spassova, G., 17 Nov 2017, In : Journal of Hospitality Marketing and Management. 26, 8, p. 889-910 22 p.

Research output: Contribution to journalArticleResearchpeer-review

comparative study
Recovery
Mirrors
services
Service failure

Discount reference moderates customers' reactions to discount frames after online service failure

Sharifi, S. S. & Aghazadeh, H., 1 Oct 2016, In : Journal of Business Research. 69, 10, p. 4074-4080 7 p.

Research output: Contribution to journalArticleResearchpeer-review

Discount
Service failure
Online services
Service recovery
Anger
Brand awareness
Emotion
Purchase intention
Cognition
Purchase

Press / Media

HOTELS SHOULDN’T FOCUS ON ONLINE REVIEWS

Seyed Shahin Sharifi

29/11/18

1 item of media coverage

Press/Media: Research