• 81 Citations
  • 5 h-Index
20142020

Research output per year

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Research Outputs

  • 81 Citations
  • 5 h-Index
  • 10 Article
  • 1 Conference proceeding contribution
2020
1 Citation (Scopus)

Minority group favoritism in service encounters

Palmeira, M. & Sharifi, S., 6 Jul 2020, In : European Journal of Marketing. 26 p.

Research output: Contribution to journalArticle

The Influence of arbitrary breakpoints on judgments of maximum output

Palmeira, M., Andrade, E., Sharifi, S., Mao, W. & Jacob, J., 1 Apr 2020, In : Journal of Consumer Psychology. 30, 2, p. 260-276 17 p.

Research output: Contribution to journalArticle

2 Citations (Scopus)
2019
6 Citations (Scopus)

Knowledge structures in service recovery: a bibliometric analysis

Saniee, A., O'Cass, A., Siahtiri, V. & Sharifi, S., 2019, ANZMAC 2019 Winds of Change: Conference Proceedings. Richard, J. E. & Kadirov, D. (eds.). Wellington: Australian and New Zealand Marketing Academy (ANZMAC), p. 1160-1163 4 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

2017

Customers' reactions to technological products: The impact of implicit theories of intelligence

Sharifi, S. S. & Palmeira, M., 1 Dec 2017, In : Computers in Human Behavior. 77, p. 309-316 8 p.

Research output: Contribution to journalArticle

1 Citation (Scopus)

The impact of service failure and recovery on target and observing customers: a comparative study

Sharifi, S. S., Palmeira, M., Ma, J. & Spassova, G., 17 Nov 2017, In : Journal of Hospitality Marketing and Management. 26, 8, p. 889-910 22 p.

Research output: Contribution to journalArticle

9 Citations (Scopus)
2016

Discount reference moderates customers' reactions to discount frames after online service failure

Sharifi, S. S. & Aghazadeh, H., 1 Oct 2016, In : Journal of Business Research. 69, 10, p. 4074-4080 7 p.

Research output: Contribution to journalArticle

10 Citations (Scopus)
2014
13 Citations (Scopus)
39 Citations (Scopus)