• 73 Citations

Research output per year

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Research Outputs

  • 73 Citations
  • 9 Article
  • 1 Conference proceeding contribution
Conference proceeding contribution

Knowledge structures in service recovery: a bibliometric analysis

Saniee, A., O'Cass, A., Siahtiri, V. & Sharifi, S., 2019, ANZMAC 2019 Winds of Change: Conference Proceedings. Richard, J. E. & Kadirov, D. (eds.). Wellington: Australian and New Zealand Marketing Academy (ANZMAC), p. 1160-1163 4 p.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution