For paper: Saurin T, Wachs P, Bueno W, Kuchenbecker R, Boniatti M, Zani C, Clay-Williams R. Coping with complexity in the COVID pandemic: an exploratory study of intensive care units. Human Factors and Ergonomics in Manufacturing and Service Industries 2022;Jan:1–18. https://doi.org/10.1002/hfm.20947