Improving access to the hearing services program for people from culturally and linguistically diverse backgrounds

  • Dawes, Piers (Primary Chief Investigator)
  • Scarinci, Nerina (Primary Chief Investigator)
  • Newall, John (Primary Chief Investigator)
  • Hickson, Louise (Chief Investigator)
  • Ching, Teresa (Chief Investigator)
  • Armitage, Christopher J. (Chief Investigator)
  • Waite, Monique (Chief Investigator)
  • Orlando, Marc (Chief Investigator)
  • Harris-Roxas, Benjamin (Chief Investigator)
  • Timmer, Barbra (Associate Investigator)
  • Ekberg, Katie (Associate Investigator)
  • Barr, Margo (Associate Investigator)
  • King, Alison M. (Associate Investigator)
  • Scanlan, Emma (Associate Investigator)
  • Kruger, Jan-Louis (Associate Investigator)
  • Beswick, Rachel (Associate Investigator)
  • Spooner, Catherine (Associate Investigator)
  • Dib, Mayada (Associate Investigator)
  • Ginis, Jan (Associate Investigator)

Project: Research

Project Details


We want all people to have sufficient usable hearing to achieve their goals in life. Untreated hearing loss impacts communication, quality of life, educational and employment opportunities, social engagement, and physical and mental health. Unfortunately, people from culturally and linguistically diverse (CALD) backgrounds are more likely to experience hearing loss and less likely to access hearing services. Because Australia is a diverse country with 30% of people born overseas, hearing health inequality is a serious challenge.
Effective interventions for hearing loss are available via the Australian Government Hearing Services Programme (HSP). A review of the HSP recommended that the Government identify and analyse shortfalls in engagement with, and outcomes from, the HSP for CALD populations. The review recommended a co-design approach, working with CALD communities to address issues impacting on access to the HSP. To address these recommendations we will build on our expertise in hearing services, health inequalities, patient-centred care and co-design to:
1. Work with people from CALD communities to understand their engagement with, and outcomes from HSP services;
2. Conduct interviews with HSP clinicians to understand barriers and facilitators for culturally responsive practice;
3. Partner with people from CALD communities and HSP audiologists to co-design interventions for access to culturally safe HSP services; and
4. Trial and evaluate co-designed interventions in HSP clinics.
This project will inform development and delivery of accessible, equitable and culturally safe hearing services and provide an evidence base for strategies to encourage and promote behaviours that preserve and protect hearing health in vulnerable CALD populations across the life stages. The project will assure providers and consumers that the HSP is based on the best available evidence to adapt to client needs.

Layman's description

The aim of this project is to investigate the barriers and facilitators to engagement with hearing services in culturally and linguistically diverse populations. Subsequently we aim to develop an intervention, in conjunction with members of these communities, and trial the intervention to ensure it improves access to hearing services.
Effective start/end date1/10/221/10/25