A comparative multimodal analysis of restaurant reviews from two geographical contexts

Alice Chik, Camilla Vásquez

    Research output: Contribution to journalArticlepeer-review

    15 Citations (Scopus)

    Abstract

    In this article, the authors offer a comparative approach to the analysis of a popular internet genre – user-generated restaurant reviews – sampled from two different websites (OpenRice and Yelp), which have emerged from two different geographic contexts (Hong Kong and the US). Their investigation reveals both similarities and differences of in terms of review format, content discussed and the use of several semiotic resources, such as the posting of photographs, the use of emoticons and emoji, and the expressive use of orthography and punctuation. The authors demonstrate that, while many of the formal properties of the genre are quite similar, some variations in review content may reflect underlying cultural differences. Furthermore, they show not only how the website’s architecture can either constrain or encourage the use (or non-use) of particular semiotic resources, but also suggest that other variables (i.e. orthographic systems, review community norms) may interact with medium factors.

    Original languageEnglish
    Pages (from-to)3-26
    Number of pages24
    JournalVisual Communication
    Volume16
    Issue number1
    DOIs
    Publication statusPublished - 1 Feb 2017

    Keywords

    • multimodality
    • online reviews
    • restaurant reviews
    • user-generated content
    • website interface

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