A comparison of approaches to health service quality in the UK, USA & Sweden and of the use of organizational audit frameworks

John øvretveit*

*Corresponding author for this work

Research output: Contribution to journalArticle

21 Citations (Scopus)

Abstract

Health care reforms in the UK, USA and Sweden are leading health providers and purchasers to pay more attention to quality. This paper considers different approaches to proving and improving quality before and after 1990 in these three countries. The second part of the paper describes different frameworks for auditing health service quality, such as the ISO 9000 and US Malcum Baldridge award. It considers how purchasers can use these frameworks in purchasing services, and how providers can use the frameworks to assess and improve their own service quality.

Original languageEnglish
Pages (from-to)46-54
Number of pages9
JournalEuropean Journal of Public Health
Volume4
Issue number1
DOIs
Publication statusPublished - 1994
Externally publishedYes

Keywords

  • Health service quality
  • Health service reforms
  • Purchasing
  • Quality assurance

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