A Comprehensive social exchange model of key employee outcomes using the psychological contract, organisational justice and organisational citizenship behaviour

Denise M. Jepsen, John J. Rodwell

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Abstract

This paper serves to integrate social exchange with organisational justice and performance theory. Social exchange relationships are represented by employees’ perceptions of workplace inequity and evaluated using justice rules. Employees are expected to have in-role and extra-role behavioural responses and cognitive responses to inequity. It is theorised that behavioural and cognitive responses are moderated by the employee’s perceptions of organisational justice. Much employee performance, commitment, engagement, retention and turnover may be explained by this comprehensive model.
Original languageEnglish
Title of host publicationManaging our intellectual and social capital
Subtitle of host publicationproceedings of the 21st ANZAM Conference, 4-7 December 2007, Sofitel Wentworth, Sydney
EditorsRoss Chapman
Place of PublicationCanning Bridge, W.A.
PublisherAustralian and New Zealand Academy of Management
Pages2-18
Number of pages17
ISBN (Print)9781863081412
Publication statusPublished - 2007
EventAustralian and New Zealand Academy of Management Conference (21st : 2007) - Sydney, Australia
Duration: 4 Dec 20077 Dec 2007

Conference

ConferenceAustralian and New Zealand Academy of Management Conference (21st : 2007)
CountryAustralia
CitySydney
Period4/12/077/12/07

Keywords

  • managerial thinking & cognition
  • attitudes
  • perception
  • interpersonal behaviour
  • change management

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    Jepsen, D. M., & Rodwell, J. J. (2007). A Comprehensive social exchange model of key employee outcomes using the psychological contract, organisational justice and organisational citizenship behaviour. In R. Chapman (Ed.), Managing our intellectual and social capital: proceedings of the 21st ANZAM Conference, 4-7 December 2007, Sofitel Wentworth, Sydney (pp. 2-18). Canning Bridge, W.A.: Australian and New Zealand Academy of Management.