A conceptual model of the antecedents of behavioural loyalty of dissatisfied business service customers

Venkata Yanamandra, Lesley White

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

Original language	English
Title of host publication	ANZMAC 2005 Broadening the Boundaries Conference Proceedings
Editors	Sharon Purchase
Place of Publication	Nedlands, WA, Australia
Publisher	University of Western Australia Press
Pages	276-284
Number of pages	9
ISBN (Print)	064645546X
Publication status	Published - 2005
Event	Australian and New Zealand Marketing Academy Conference (2005) - Fremantle, WA Duration: 5 Dec 2005 → 7 Dec 2005

Conference	Australian and New Zealand Marketing Academy Conference (2005)
City	Fremantle, WA
Period	5/12/05 → 7/12/05

Cite this

@inproceedings{e023077685be4a4387334331c3197a83,

title = "A conceptual model of the antecedents of behavioural loyalty of dissatisfied business service customers",

author = "Venkata Yanamandra and Lesley White",

year = "2005",

language = "English",

isbn = "064645546X",

pages = "276--284",

editor = "Sharon Purchase",

booktitle = "ANZMAC 2005 Broadening the Boundaries Conference Proceedings",

publisher = "University of Western Australia Press",

note = "Australian and New Zealand Marketing Academy Conference (2005) ; Conference date: 05-12-2005 Through 07-12-2005",

}

Yanamandra, V & White, L 2005, A conceptual model of the antecedents of behavioural loyalty of dissatisfied business service customers. in S Purchase (ed.), ANZMAC 2005 Broadening the Boundaries Conference Proceedings. University of Western Australia Press, Nedlands, WA, Australia, pp. 276-284, Australian and New Zealand Marketing Academy Conference (2005), Fremantle, WA, 5/12/05.

A conceptual model of the antecedents of behavioural loyalty of dissatisfied business service customers. / Yanamandra, Venkata; White, Lesley.
ANZMAC 2005 Broadening the Boundaries Conference Proceedings. ed. / Sharon Purchase. Nedlands, WA, Australia: University of Western Australia Press, 2005. p. 276-284.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

TY - GEN

T1 - A conceptual model of the antecedents of behavioural loyalty of dissatisfied business service customers

AU - Yanamandra, Venkata

AU - White, Lesley

PY - 2005

Y1 - 2005

M3 - Conference proceeding contribution

SN - 064645546X

SP - 276

EP - 284

BT - ANZMAC 2005 Broadening the Boundaries Conference Proceedings

A2 - Purchase, Sharon

PB - University of Western Australia Press

CY - Nedlands, WA, Australia

T2 - Australian and New Zealand Marketing Academy Conference (2005)

Y2 - 5 December 2005 through 7 December 2005

ER -