A five-dimensional requirements elicitation framework for e-learning systems

During organizational changes, a system that often has biggest impact on the changes is a new Accounting Information Systems (AIS). Change management can be facilitated by training the affected employees. E-learning systems and services have been increasingly used to mass train employees about the changes and to empower employees to take a more active role in the creation and dissemination of knowledge. Despite a growing demand for e-learning systems and services, there is a lack of a framework that can guide software engineers and educators to elicit requirements from stakeholders, educators and users of AIS. In this paper we propose a five-dimensional requirements elicitation framework for e-learning systems which use the principles of User-Centered Design, the Knowles' theory of andragogy and the Bloom’s Revised Taxonomy in a context of change management. We incorporate the E-USABLE framework (Effectiveness, Utility, Safety, Auditability, feedBack, Learnability and Efficiency) to guide the design of questionnaires for requirements elicitation and evaluation of an e-learning system.