A knowledge management case study in partnership and relationship impact

Towards a first class third sector

Graham Manville*, Martyn Polkinghorne, Nick Petford

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

    Abstract

    This paper presents the findings of a case based study that will explore the initial implementation of the Business Excellence Model (BEM) framework within a not-for-profit Third sector (charitable) organisation called Bournemouth Churches Housing Association (BCHA). BCHA provides accommodation, learning support and social care to their service users across 60 sites throughout the South West of England. The relationship with the academic has forged links with two universities and resulted in a long term partnership involving synergistic mutually beneficial outcomes that have continued long after the conclusion of the initial project. The KTP concentrated on the development and implementation of a performance management system within a third sector organisation to improve organisational effectiveness. The project exceeded all expectations and provided the foundations for a successful alliance continuing long after the completion of the KTP that has generated results that far exceed the original scope and vision. This paper will assess the partnership and relationship impact of a longitudinal research case study that evolved from a Knowledge Transfer Partnership (KTP) started in 2004. Such a case study approach is the preferred method of study for gaining deeper insight (Yin, 1994; Meredith 1998; Saunders et al 2003).

    Original languageEnglish
    Title of host publicationProceedings of the 10th European Conference on Knowledge Management, ECKM 2009
    Pages511-519
    Number of pages9
    Volume2
    Publication statusPublished - 2009
    Event10th European Conference on Knowledge Management, ECKM 2009 - Vicenza, Italy
    Duration: 3 Sep 20094 Sep 2009

    Other

    Other10th European Conference on Knowledge Management, ECKM 2009
    CountryItaly
    CityVicenza
    Period3/09/094/09/09

    Keywords

    • Communities of practice
    • Deep smarts
    • Knowledge management
    • Knowledge transfer partnerships
    • Learning cycles

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  • Cite this

    Manville, G., Polkinghorne, M., & Petford, N. (2009). A knowledge management case study in partnership and relationship impact: Towards a first class third sector. In Proceedings of the 10th European Conference on Knowledge Management, ECKM 2009 (Vol. 2, pp. 511-519)