A knowledge mapping approach to facilitate strategic human resource and knowledge management

Debbie Richards; Peter Massingham; Peter Busch

A knowledge mapping approach to facilitate strategic human resource and knowledge management

Debbie Richards^*, Peter Massingham, Peter Busch

^*Corresponding author for this work

School of Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

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Abstract

A key challenge facing organisations is how to effectively connect employees who seek knowledge with those who have the necessary knowledge. From case studies conducted in three separate knowledge intensive organisations, briefly introduced in this paper, we found that locating and measuring expertise were major challenges with no current satisfactory solutions. We offer a method to map intellectual capital within organisations distinct from previous expertise location methods in several significant ways. First, it includes the measurement of knowledge value within the context of the organisation's strategy and activities. Second, it addresses concerns with existing methods such as subjectivity associated with self-reporting, currency, and validation by incorporating several innovative techniques such as 360 degree peer review, data mining, and feedback loops. Thirdly the mapping approach incorporates all types of knowledge including tacit and explicit knowledge.

Original language	English
Title of host publication	12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009
Editors	Helena Scheepers, Michael Davern
Place of Publication	Atlanta, GA
Publisher	Association for Information Systems
Pages	712-721
Number of pages	10
Volume	35
Publication status	Published - 2009
Event	12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009 - Melbourne, VIC, Australia Duration: 2 Dec 2009 → 4 Dec 2009

Other

Other	12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009
Country/Territory	Australia
City	Melbourne, VIC
Period	2/12/09 → 4/12/09

Bibliographical note

Copyright the Author(s) 2009. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.

Keywords

Codified knowledge
Expertise registers
Knowledge management
Strategic human resource management
Tacit knowledge

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Richards, D., Massingham, P., & Busch, P. (2009). A knowledge mapping approach to facilitate strategic human resource and knowledge management. In H. Scheepers, & M. Davern (Eds.), 12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009 (Vol. 35, pp. 712-721). Association for Information Systems.

Richards, Debbie ; Massingham, Peter ; Busch, Peter. / A knowledge mapping approach to facilitate strategic human resource and knowledge management. 12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009. editor / Helena Scheepers ; Michael Davern. Vol. 35 Atlanta, GA : Association for Information Systems, 2009. pp. 712-721

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title = "A knowledge mapping approach to facilitate strategic human resource and knowledge management",

abstract = "A key challenge facing organisations is how to effectively connect employees who seek knowledge with those who have the necessary knowledge. From case studies conducted in three separate knowledge intensive organisations, briefly introduced in this paper, we found that locating and measuring expertise were major challenges with no current satisfactory solutions. We offer a method to map intellectual capital within organisations distinct from previous expertise location methods in several significant ways. First, it includes the measurement of knowledge value within the context of the organisation's strategy and activities. Second, it addresses concerns with existing methods such as subjectivity associated with self-reporting, currency, and validation by incorporating several innovative techniques such as 360 degree peer review, data mining, and feedback loops. Thirdly the mapping approach incorporates all types of knowledge including tacit and explicit knowledge.",

keywords = "Codified knowledge, Expertise registers, Knowledge management, Strategic human resource management, Tacit knowledge",

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editor = "Helena Scheepers and Michael Davern",

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Richards, D, Massingham, P & Busch, P 2009, A knowledge mapping approach to facilitate strategic human resource and knowledge management. in H Scheepers & M Davern (eds), 12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009. vol. 35, Association for Information Systems, Atlanta, GA, pp. 712-721, 12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009, Melbourne, VIC, Australia, 2/12/09.

A knowledge mapping approach to facilitate strategic human resource and knowledge management. / Richards, Debbie; Massingham, Peter; Busch, Peter.
12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009. ed. / Helena Scheepers; Michael Davern. Vol. 35 Atlanta, GA: Association for Information Systems, 2009. p. 712-721.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

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AB - A key challenge facing organisations is how to effectively connect employees who seek knowledge with those who have the necessary knowledge. From case studies conducted in three separate knowledge intensive organisations, briefly introduced in this paper, we found that locating and measuring expertise were major challenges with no current satisfactory solutions. We offer a method to map intellectual capital within organisations distinct from previous expertise location methods in several significant ways. First, it includes the measurement of knowledge value within the context of the organisation's strategy and activities. Second, it addresses concerns with existing methods such as subjectivity associated with self-reporting, currency, and validation by incorporating several innovative techniques such as 360 degree peer review, data mining, and feedback loops. Thirdly the mapping approach incorporates all types of knowledge including tacit and explicit knowledge.

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KW - Expertise registers

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KW - Tacit knowledge

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AN - SCOPUS:84857027186

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BT - 12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009

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Richards D, Massingham P, Busch P. A knowledge mapping approach to facilitate strategic human resource and knowledge management. In Scheepers H, Davern M, editors, 12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009. Vol. 35. Atlanta, GA: Association for Information Systems. 2009. p. 712-721

A knowledge mapping approach to facilitate strategic human resource and knowledge management

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Keywords

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