A knowledge mapping approach to facilitate strategic human resource and knowledge management

Debbie Richards*, Peter Massingham, Peter Busch

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

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Abstract

A key challenge facing organisations is how to effectively connect employees who seek knowledge with those who have the necessary knowledge. From case studies conducted in three separate knowledge intensive organisations, briefly introduced in this paper, we found that locating and measuring expertise were major challenges with no current satisfactory solutions. We offer a method to map intellectual capital within organisations distinct from previous expertise location methods in several significant ways. First, it includes the measurement of knowledge value within the context of the organisation's strategy and activities. Second, it addresses concerns with existing methods such as subjectivity associated with self-reporting, currency, and validation by incorporating several innovative techniques such as 360 degree peer review, data mining, and feedback loops. Thirdly the mapping approach incorporates all types of knowledge including tacit and explicit knowledge.

Original languageEnglish
Title of host publication12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009
EditorsHelena Scheepers, Michael Davern
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems
Pages712-721
Number of pages10
Volume35
Publication statusPublished - 2009
Event12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009 - Melbourne, VIC, Australia
Duration: 2 Dec 20094 Dec 2009

Other

Other12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009
CountryAustralia
CityMelbourne, VIC
Period2/12/094/12/09

Bibliographical note

Copyright the Author(s) 2009. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.

Keywords

  • Codified knowledge
  • Expertise registers
  • Knowledge management
  • Strategic human resource management
  • Tacit knowledge

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