A model for representing formal, informal and hybrid communication in the clinical communication space

Craig E. Kuziemsky

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

1 Citation (Scopus)

Abstract

The clinical communication space refers to the activities that take place in the context of clinical communication. Communication is an important part of healthcare delivery yet the communication space has been described a source of medical errors and other communication issues such as interruptions. Information and communication technologies (ICTs) can enhance the clinical communication space but before we can design ICTs we need to describe the space. In particular we need to understand the role that informal communication plays. This paper reports on an exploratory study of the clinical communication space. It uses an ontology to illustrate the range of processes, modalities and contexts within the communication space and the role of formal, informal and hybrid communication.

Original languageEnglish
Title of host publicationInternational perspectives in health informatics
EditorsElizabeth M. Borycki, John A. Bartle-Clar, Mowafa S. Househ, Craig E. Kuziemsk, Ellen G. Schraa
Place of PublicationAmsterdam, Netherlands
PublisherIOS Press
Pages311-315
Number of pages5
ISBN (Electronic)9781607507093
ISBN (Print)9781607507086
DOIs
Publication statusPublished - 2011
Externally publishedYes
EventInformation Technology and Communications in Health, ITCH 2011 - Victoria, BC, Canada
Duration: 24 Feb 201127 Feb 2011

Publication series

NameStudies in health technology and informatics
PublisherIOS Press
Volume164
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365

Other

OtherInformation Technology and Communications in Health, ITCH 2011
CountryCanada
CityVictoria, BC
Period24/02/1127/02/11

Keywords

  • communication space
  • ontology
  • health information systems design

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  • Cite this

    Kuziemsky, C. E. (2011). A model for representing formal, informal and hybrid communication in the clinical communication space. In E. M. Borycki, J. A. Bartle-Clar, M. S. Househ, C. E. Kuziemsk, & E. G. Schraa (Eds.), International perspectives in health informatics (pp. 311-315). (Studies in health technology and informatics; Vol. 164). Amsterdam, Netherlands: IOS Press. https://doi.org/10.3233/978-1-60750-709-3-311