A new continuous quality improvement model for the coding process

J. Callen*, J. Meehan, S. Tomornsak

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


The following paper describes the development and evaluation of a Continuous Quality Improvement Model (CQIM) applied to the coding process of a public metropolitan teaching hospital. The evaluation was carried out by measuring changes to the accuracy, timeliness and quantity of the outputs of the coding process before and after the CQIM was implemented. For all three indicators of quality and productivity, improvements were observed after the CQIM was implemented. Continuous Quality Improvement methods are one strategy which health information managers can use to improve the quality of the coding process to support the provision of accurate coded data in a timely manner.

Original languageEnglish
Pages (from-to)69-73
Number of pages5
JournalHealth information management : journal of the Health Information Management Association of Australia
Issue number2
Publication statusPublished - 1997
Externally publishedYes


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