A Qualitative study of Australians' opinions about personally controlled electronic health records

Elin C. Lehnbom, Andrew J. McLachlan, Jo-anne E. Brien

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

14 Citations (Scopus)


Background: A personally controlled electronic health record (PCEHR) system is being implemented in Australia. Every Australian that wants a PCEHR will be able to opt-in from July 2012. Aim: To explore the opinions of Australian consumers and healthcare providers about the PCEHR. Methods: In this qualitative study, consumers and healthcare providers were interviewed using a semi-structured interview guide. Results: Perceived benefits identified by participants regarding the PCEHR included instant access to clinical information, and safer and more efficient healthcare delivery. The risk of unauthorised access and breaches of privacy were some of the perceived drawbacks. Although consumers seemed unwilling to opt-in to have a PCEHR, the vast majority of healthcare providers were positive towards this development and predicted better and safer healthcare as a result. Conclusions: Consumers and healthcare providers appeared uniformed about the imminent PCEHR. The wide-spread unwillingness among participants to opt-in to have a PCEHR could potentially jeopardise successful implementation and uptake of this system. A well-designed system without security glitches and with individualised information from trusted healthcare providers regarding the benefits of having a PCEHR appears critical in engaging consumer opt-in.
Original languageEnglish
Title of host publicationHealth informatics
Subtitle of host publicationbuilding a healthcare future through trusted information
EditorsAnthony J. Maeder, Fernando J. Martin-Sanchez
Place of PublicationAmsterdam
PublisherIOS Press
Number of pages6
ISBN (Print)9781614990772
Publication statusPublished - 2012
Externally publishedYes
EventAustralian National Health Informatics Conference (20th : 2012) - Sydney, NSW
Duration: 30 Jul 20122 Aug 2012

Publication series

NameStudies in health technology and informatics
PublisherIOS Press
ISSN (Print)0926-9630


ConferenceAustralian National Health Informatics Conference (20th : 2012)
CitySydney, NSW


  • health records, personal
  • qualitative research
  • health knowledge, attitudes, practice

Fingerprint Dive into the research topics of 'A Qualitative study of Australians' opinions about personally controlled electronic health records'. Together they form a unique fingerprint.

Cite this