A review of opportunities and challenges of carers' support on online social platforms

Bavya Mukundan, Babak Abedin

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Abstract

The purpose of this study is to investigate opportunities and challenges of carers' support on online social platforms. We conducted a systematic literature review of 20 journal articles, and explored positive and negative aspects of online social platforms in three main categories: (i) Carer Wellbeing, (ii) Care Service, and (iii) Common Opportunities or Challenges. A Demographic analysis of publication year, country, user type, and research method have been discussed. The study uncovered that online platforms have a proportional amount of positive and negative impacts. We found that (i) the challenges guide us on how to educate carers and plan for uncertainties, and (ii) the opportunities shed a ray of hope on ways to assist the carers using online social networks. Results guide future research in mitigating challenges and strengthening opportunities for supporting and empowering carers on online social platforms.

Original languageEnglish
Title of host publicationPACIS 2018 - Opportunities and Challenges for the Digitized Society: Are We Ready?
Subtitle of host publicationProceedings of the 22nd Pacific Asia Conference on Information Systems
EditorsMotonari Tanabu, Dai Senoo
Place of PublicationYokohama
PublisherAssociation for Information Systems
Number of pages14
ISBN (Electronic)9784902590838
Publication statusPublished - 2018
Externally publishedYes
Event22nd Pacific Asia Conference on Information Systems: PACIS 2018 - Yokohama, Japan
Duration: 26 Jun 201830 Jun 2018

Conference

Conference22nd Pacific Asia Conference on Information Systems
CountryJapan
CityYokohama
Period26/06/1830/06/18

Keywords

  • Caregivers
  • Carers
  • Challenges
  • Online Social Platforms
  • Opportunities

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    Mukundan, B., & Abedin, B. (2018). A review of opportunities and challenges of carers' support on online social platforms. In M. Tanabu, & D. Senoo (Eds.), PACIS 2018 - Opportunities and Challenges for the Digitized Society: Are We Ready?: Proceedings of the 22nd Pacific Asia Conference on Information Systems [8] Yokohama: Association for Information Systems.