Adoption of the concept of a balanced scorecard within NSW Health

an exploration of staff attitudes

Maria Cadiz Dyball, Lorne Cummings, Hua Yu

    Research output: Contribution to journalArticle


    This paper reports on staff attitudes towards the adoption of a Balanced Scorecard (BSC) concept in the New South Wales Department of Health in Australia. Survey results reveal that staff's perceived usefulness (at the individual level) and perceived ease of use (PEU) have a significant influence on general attitudes, and intention to use the BSC. Participation also had a significantly positive relationship with PEU, and directors, managers and non-clinicians have a more positive perception of BSC usefulness. The implications of these findings and areas for further research are then discussed.
    Original languageEnglish
    Pages (from-to)335-361
    Number of pages27
    JournalFinancial Accountability and Management
    Issue number3
    Publication statusPublished - 2011


    • balanced scorecard
    • health sector
    • staff attitudes
    • implementation

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