Aged care, ICT, and working anywhere: an Australian case study

Gabriele Helen Taylor, Yvette Blount, Marianne Gloet

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

Abstract

This chapter examines how information and communication technology (ICT) and working anywhere was adopted in a not-for-profit aged care organization in Australia. The aged-care and services sector has grown over the last decade leading to shortages of skilled and experienced workers. At the same time, the sector is dealing with significant changes relating on how services are funded, an increase in competition from both not-for-profit and for profit providers, a rise in demand for services, changes in technology as well as variations in government regulations Using ICT to streamline operations, communicate and collaborate has become critical for delivering efficient and effective services in both residential aged care and community care sections of the aged care and services sector. The not-for-profit case study in this chapter shows how a first mover in ICT adoption and utilizing working anywhere (telework) can support cost savings, provide the ability to respond to the changing regulatory environment as well as attract, recruit and retain skilled and experienced workers.

LanguageEnglish
Title of host publicationAnywhere working and the new era of telecommuting
EditorsYvette Blount, Marianne Gloet
Place of PublicationHershey, PA
PublisherBusiness Science Reference
Pages203-222
Number of pages20
ISBN (Electronic)9781522523291
ISBN (Print)1522523286, 9781522523284
DOIs
Publication statusPublished - 18 Jan 2017

Fingerprint

Information and communication technology
Workers
Service sector
Shortage
Telework
Government regulation
Regulatory environment
Cost savings
Technology adoption

Cite this

Taylor, G. H., Blount, Y., & Gloet, M. (2017). Aged care, ICT, and working anywhere: an Australian case study. In Y. Blount, & M. Gloet (Eds.), Anywhere working and the new era of telecommuting (pp. 203-222). Hershey, PA: Business Science Reference. https://doi.org/10.4018/978-1-5225-2328-4.ch008
Taylor, Gabriele Helen ; Blount, Yvette ; Gloet, Marianne. / Aged care, ICT, and working anywhere : an Australian case study. Anywhere working and the new era of telecommuting. editor / Yvette Blount ; Marianne Gloet. Hershey, PA : Business Science Reference, 2017. pp. 203-222
@inbook{69f7e08948e24487b3dbcc6596f87177,
title = "Aged care, ICT, and working anywhere: an Australian case study",
abstract = "This chapter examines how information and communication technology (ICT) and working anywhere was adopted in a not-for-profit aged care organization in Australia. The aged-care and services sector has grown over the last decade leading to shortages of skilled and experienced workers. At the same time, the sector is dealing with significant changes relating on how services are funded, an increase in competition from both not-for-profit and for profit providers, a rise in demand for services, changes in technology as well as variations in government regulations Using ICT to streamline operations, communicate and collaborate has become critical for delivering efficient and effective services in both residential aged care and community care sections of the aged care and services sector. The not-for-profit case study in this chapter shows how a first mover in ICT adoption and utilizing working anywhere (telework) can support cost savings, provide the ability to respond to the changing regulatory environment as well as attract, recruit and retain skilled and experienced workers.",
author = "Taylor, {Gabriele Helen} and Yvette Blount and Marianne Gloet",
year = "2017",
month = "1",
day = "18",
doi = "10.4018/978-1-5225-2328-4.ch008",
language = "English",
isbn = "1522523286",
pages = "203--222",
editor = "Yvette Blount and Marianne Gloet",
booktitle = "Anywhere working and the new era of telecommuting",
publisher = "Business Science Reference",

}

Taylor, GH, Blount, Y & Gloet, M 2017, Aged care, ICT, and working anywhere: an Australian case study. in Y Blount & M Gloet (eds), Anywhere working and the new era of telecommuting. Business Science Reference, Hershey, PA, pp. 203-222. https://doi.org/10.4018/978-1-5225-2328-4.ch008

Aged care, ICT, and working anywhere : an Australian case study. / Taylor, Gabriele Helen; Blount, Yvette; Gloet, Marianne.

Anywhere working and the new era of telecommuting. ed. / Yvette Blount; Marianne Gloet. Hershey, PA : Business Science Reference, 2017. p. 203-222.

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

TY - CHAP

T1 - Aged care, ICT, and working anywhere

T2 - an Australian case study

AU - Taylor, Gabriele Helen

AU - Blount, Yvette

AU - Gloet, Marianne

PY - 2017/1/18

Y1 - 2017/1/18

N2 - This chapter examines how information and communication technology (ICT) and working anywhere was adopted in a not-for-profit aged care organization in Australia. The aged-care and services sector has grown over the last decade leading to shortages of skilled and experienced workers. At the same time, the sector is dealing with significant changes relating on how services are funded, an increase in competition from both not-for-profit and for profit providers, a rise in demand for services, changes in technology as well as variations in government regulations Using ICT to streamline operations, communicate and collaborate has become critical for delivering efficient and effective services in both residential aged care and community care sections of the aged care and services sector. The not-for-profit case study in this chapter shows how a first mover in ICT adoption and utilizing working anywhere (telework) can support cost savings, provide the ability to respond to the changing regulatory environment as well as attract, recruit and retain skilled and experienced workers.

AB - This chapter examines how information and communication technology (ICT) and working anywhere was adopted in a not-for-profit aged care organization in Australia. The aged-care and services sector has grown over the last decade leading to shortages of skilled and experienced workers. At the same time, the sector is dealing with significant changes relating on how services are funded, an increase in competition from both not-for-profit and for profit providers, a rise in demand for services, changes in technology as well as variations in government regulations Using ICT to streamline operations, communicate and collaborate has become critical for delivering efficient and effective services in both residential aged care and community care sections of the aged care and services sector. The not-for-profit case study in this chapter shows how a first mover in ICT adoption and utilizing working anywhere (telework) can support cost savings, provide the ability to respond to the changing regulatory environment as well as attract, recruit and retain skilled and experienced workers.

UR - http://www.scopus.com/inward/record.url?scp=85027697524&partnerID=8YFLogxK

U2 - 10.4018/978-1-5225-2328-4.ch008

DO - 10.4018/978-1-5225-2328-4.ch008

M3 - Chapter

SN - 1522523286

SN - 9781522523284

SP - 203

EP - 222

BT - Anywhere working and the new era of telecommuting

A2 - Blount, Yvette

A2 - Gloet, Marianne

PB - Business Science Reference

CY - Hershey, PA

ER -

Taylor GH, Blount Y, Gloet M. Aged care, ICT, and working anywhere: an Australian case study. In Blount Y, Gloet M, editors, Anywhere working and the new era of telecommuting. Hershey, PA: Business Science Reference. 2017. p. 203-222 https://doi.org/10.4018/978-1-5225-2328-4.ch008