Aged care, ICT, and working anywhere

an Australian case study

Gabriele Helen Taylor*, Yvette Blount, Marianne Gloet

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter


This chapter examines how information and communication technology (ICT) and working anywhere was adopted in a not-for-profit aged care organization in Australia. The aged-care and services sector has grown over the last decade leading to shortages of skilled and experienced workers. At the same time, the sector is dealing with significant changes relating on how services are funded, an increase in competition from both not-for-profit and for profit providers, a rise in demand for services, changes in technology as well as variations in government regulations Using ICT to streamline operations, communicate and collaborate has become critical for delivering efficient and effective services in both residential aged care and community care sections of the aged care and services sector. The not-for-profit case study in this chapter shows how a first mover in ICT adoption and utilizing working anywhere (telework) can support cost savings, provide the ability to respond to the changing regulatory environment as well as attract, recruit and retain skilled and experienced workers.

Original languageEnglish
Title of host publicationRemote work and collaboration
Subtitle of host publicationbreakthroughs in research and practice
Place of PublicationHershey, PA
PublisherIGI Global
Number of pages15
ISBN (Electronic)9781522519195
ISBN (Print)1522519181, 9781522519188
Publication statusPublished - 20 Mar 2017

Bibliographical note

This work was previously published in Anywhere Working and the New Era of Telecommuting edited by Yvette Blount and Marianne Gloet, pages 203-222, copyright year 2017 by Business Science Reference (an imprint of IGI Global).

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