Alexa depression and anxiety self-tests: a preliminary analysis of user experience and trust

Juan C. Quiroz, Tristan Bongolan, Kiran Ijaz

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

2 Citations (Scopus)

Abstract

Mental health resources available via websites and mobile apps provide support such as advice, journaling, and elements from cognitive behavioral therapy. The proliferation of spoken conversational agents, such as Alexa, Siri, and Google Home, has led to an increasing interest in developing mental health apps for these devices. We present the pilot study outcomes of an Alexa Skill that allows users to conduct depression and anxiety self-tests. Ten participants were given access to the Alexa Skill for two-weeks, followed by an online evaluation of the Skill's usability and trust. Our preliminary evaluation suggests that participants trusted the Skill and scored the usability and user experience as average. Usage of the Skill was low, with most participants using the Skill only once. In view of work-in-progress, we also present a discussion of implementation and study design challenges to guide the current literature on designing spoken conversational agents for mental health applications.

Original languageEnglish
Title of host publicationUbiComp/ISWC 2020 Adjunct
Subtitle of host publicationProceedings of the 2020 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2020 ACM International Symposium on Wearable Computers
Place of PublicationNew York, NY
PublisherAssociation for Computing Machinery
Pages494-496
Number of pages3
ISBN (Electronic)9781450380768
DOIs
Publication statusPublished - 10 Sep 2020
Event2020 ACM International Joint Conference on Pervasive and Ubiquitous Computing and 2020 ACM International Symposium on Wearable Computers, UbiComp/ISWC 2020 - Virtual, Online, Mexico
Duration: 12 Sep 202017 Sep 2020

Conference

Conference2020 ACM International Joint Conference on Pervasive and Ubiquitous Computing and 2020 ACM International Symposium on Wearable Computers, UbiComp/ISWC 2020
CountryMexico
CityVirtual, Online
Period12/09/2017/09/20

Keywords

  • alexa
  • anxiety
  • conversational agent
  • depression
  • mental health

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