All talk but no voice: non-union employee representation in call centre work

Paul J. Gollan*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Original languageEnglish
Title of host publicationCall centres and human resource management
Subtitle of host publicationa cross-national perspective
EditorsStephen Deery, Nicholas Kinnie
PublisherPalgrave Macmillan
Number of pages22
ISBN (Electronic)9780230288805
ISBN (Print)9781349511624
Publication statusPublished - 2004

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