All talk but no voice

non-union employee representation in call centre work

Paul J. Gollan*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationCall centres and human resource management
Subtitle of host publicationa cross-national perspective
EditorsStephen Deery, Nicholas Kinnie
PublisherPalgrave Macmillan
Pages245-266
Number of pages22
ISBN (Electronic)9780230288805
ISBN (Print)9781349511624
DOIs
Publication statusPublished - 2004

Cite this

Gollan, P. J. (2004). All talk but no voice: non-union employee representation in call centre work. In S. Deery, & N. Kinnie (Eds.), Call centres and human resource management: a cross-national perspective (pp. 245-266). Palgrave Macmillan. https://doi.org/10.1057/9780230288805_11