All talk but no voice: non-union employee representation in call centre work

Paul J. Gollan^*

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	Call centres and human resource management
Subtitle of host publication	a cross-national perspective
Editors	Stephen Deery, Nicholas Kinnie
Publisher	Palgrave Macmillan
Pages	245-266
Number of pages	22
ISBN (Electronic)	9780230288805
ISBN (Print)	9781349511624
DOIs	https://doi.org/10.1057/9780230288805_11
Publication status	Published - 2004

Access to Document

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