An analysis of interaction between users and open government data portals in data acquisition process

Di Wang*, Deborah Richards, Chuanfu Chen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

3 Citations (Scopus)

Abstract

The rate of development of open government data (OGD) portals has been fast in recent years due to potential benefits of the utilization of OGD. However, scholars have emphasized lack of use as a key problem in the realization of these benefits. Although studies have been carried out to understand decisive factors in OGD utilization from the aspects of either portals or users, they failed to consider the interaction between the two. Therefore, our study carried out an analysis of the interaction between users and OGD portals during users’ data acquisition process from three aspects: data acquisition methods, data quality requirements, and helping functions. We carried out a survey in a Chinese population to collect data for analysis. Results show users’ high acceptance of keyword search as their method for data acquisition through OGD portals but browsing showed higher usage frequency and was a more stable data acquisition behavior. Females show better acceptance of regular recommendations (e.g. RSS) based on their visiting histories than males. Users’ age, education background and occupation affect their demands of different data quality attributes. Our analysis also shows positive relationship between users’ data acquisition habits with their demands of data quality, users’ need of help with their feelings of difficulties in using the portal, and users’ need of help with their demands of data quality. We suggest promoting OGD utilization by offering better helping functions and improving data qualities in future development of OGD portals.

Original languageEnglish
Title of host publicationKnowledge Management and Acquisition for Intelligent Systems
Subtitle of host publication15th Pacific Rim Knowledge Acquisition Workshop, PKAW 2018, Proceedings
EditorsKenichi Yoshida, Maria Lee
Place of PublicationCham
PublisherSpringer, Springer Nature
Pages184-200
Number of pages17
ISBN (Electronic)9783319972893
ISBN (Print)9783319972886
DOIs
Publication statusPublished - 1 Jan 2018
Event15th Pacific Rim Knowledge Acquisition Workshop, PKAW 2018 held in conjunction with the 15th Pacific Rim International Conference on Artificial Intelligence, PRICAI 2018 - Nanjing, China
Duration: 28 Aug 201829 Aug 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11016 LNAI
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference15th Pacific Rim Knowledge Acquisition Workshop, PKAW 2018 held in conjunction with the 15th Pacific Rim International Conference on Artificial Intelligence, PRICAI 2018
CountryChina
CityNanjing
Period28/08/1829/08/18

Keywords

  • Data acquisition
  • Data portal
  • Open government data

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