An architecture for webhelp analysis and development: a case study

Francois Latouche*, Peter Busch

*Corresponding author for this work

Research output: Contribution to journalReview articlepeer-review

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This paper reviews the issues faced by developers using current technologies to implement web applications and examines these issues in the context of more modern tools such as Web Services and Rich Internet Applications. The paper explores the case of a particular company, briefly discussing its history, evolution and some of the requirements that have made a web based solution superior to available alternatives, ultimately leading to the development of a three tier helpdesk web application. The application's development, functionalities and longevity are then reviewed and critically analysed with the aim of identifying flaws with its underlying architecture and the technologies employed to develop the system and other similar web based solutions.

Original languageEnglish
Pages (from-to)1-9
Number of pages9
JournalACIS 2005 Proceedings - 16th Australasian Conference on Information Systems
Publication statusPublished - 2005

Bibliographical note

Copyright the Author(s) 2005. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.


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