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Abstract
The aim of this study was to analyse the content of online reviews posted by hospital employees on job websites for themes of organisational culture. 103 anonymous online reviews across three job websites, posted by hospital employees of four hospitals within an Australian health network were extracted. Reviews had been posted across a period of six years, from 2014 to early 2020. Sentiment rating based on user-allotted ratings on the selected websites was calculated. The sentiment score was validated against the textual content of the review to confirm employee recommendation and sentiment. Sentiment was coded as neutral, positive, or negative. Significant keywords, associations, and usage within the context of identified sentiment were deductively coded and clustered manually against eight pre-determined safety culture themes. These themes were derived from the most used assessment tools for self-reported measures of occupational health and safety, and safety culture in healthcare. Workers across clinical roles (n = 49) and non-clinical roles (n = 50) were evenly represented in the dataset. 35.9% of commenters (n = 37) reported their length of employment in the hospitals that they reviewed. Most online employee reviews addressed broad themes related to perceptions of management (n = 98), safety climate (n = 97), teamwork climate (n = 91) and working conditions (n = 98). A significant set of reviews addressed themes related to job satisfaction (n = 49) and learning, training, and development (n = 41). 72.8% of online reviews (n = 75) expressed positive sentiment towards their employer. Reviews expressing negative sentiment were largely posted by former employees and indicated areas of discontent that reflected organisational and systemic factors. Online employee reviews posted by hospital workers on job sites provide valuable insights into healthcare organisational culture. Therefore, employee online reviews could be used as a supplementary source of data to inform organisational employee engagement initiatives.
| Original language | English |
|---|---|
| Article number | e0274074 |
| Pages (from-to) | 1-11 |
| Number of pages | 11 |
| Journal | PLoS ONE |
| Volume | 17 |
| Issue number | 9 |
| DOIs | |
| Publication status | Published - 14 Sept 2022 |
Bibliographical note
Copyright the Author(s) 2022. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.Keywords
- organisational culture
- online reviews
- Healthcare Organisations
- employee satisfaction
- staff sentiment
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Creating a culture of safety and respect: a controlled, mixed-methods study of the effectiveness of a behavioural accountability intervention to reduce unprofessional behaviours
Westbrook, J., Braithwaite, J., Day, R., Middleton, S., Scott, D., Rapport, F., Mitchell, R., Baysari, M., Li, L., Ayliff, N., Hughes, C., McInnes, E., Goodier, G., Maddern, G., Cartmill, J., Churruca, K., Fletcher, M., Sunderland, N., Hibbert, P., Clay-Williams, R., Pavithra, A. & Crick, S.
1/12/17 → …
Project: Research
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MOCSI: Developing a tool to determine healthcare organisational culture through analysis of electronic-word-of-mouth data
Pavithra, A., Westbrook, J. & Sunderland, N.
1/01/20 → 31/07/22
Project: Research
Research output
- 1 Citations
- 1 Article
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Towards developing a comprehensive conceptual understanding of positive hospital culture and approaches to healthcare organisational culture change in Australia
Pavithra, A., 24 Feb 2022, In: Journal of Health, Organisation and Management. 36, 1, p. 105-120 16 p.Research output: Contribution to journal › Article › peer-review
5 Citations (Scopus)