An e-retailing assessment of perceived website-service innovativeness: Implications for website quality evaluations, trust, loyalty and word of mouth

Business & Economics

• E-retailing 100%
• Website Quality 89%
• Quality Evaluation 82%
• Word-of-mouth 69%
• Innovativeness 66%
• Loyalty 59%
• Web Sites 53%
• Retail 16%
• E-service Quality 13%
• Quality Perception 11%
• Retailers 10%
• Loyalty Intentions 6%
• E-services 5%
• Consumer Experience 5%
• Consumer Evaluation 5%
• Evaluation 5%
• Cross-sectional Data 5%
• Market Research 5%
• Product Category 4%
• Service Delivery 4%
• Consumer Perceptions 4%
• Branding 4%
• Marketing 4%
• Questionnaire 4%
• Service Quality 3%
• Influencing Factors 3%