TY - CHAP
T1 - An Ecosystem governance lens for public sector digital transformation
T2 - A New Zealand case study
AU - Simmonds, Hamish
PY - 2022
Y1 - 2022
N2 - The world's public sectors continue to introduce and struggle with digital transformation programs, responding to new demands and requirements to provide and interact with stakeholders. Far from merely digitizing services for efficiency, these changes respond to the sociotechnical reconfiguration of interdependent technology, people, relationships, culture, and organizational structures. This chapter presents a case study of digital transformation in the New Zealand public sector, examining the role of governance mechanisms in enabling this complex sociotechnical reconfiguration. The chapter draws from the increasingly prevalent lens of ecosystems in the strategy, information technology, and marketing literature to frame and investigate ecosystem governance mechanisms as central to the process of digital transformation.
AB - The world's public sectors continue to introduce and struggle with digital transformation programs, responding to new demands and requirements to provide and interact with stakeholders. Far from merely digitizing services for efficiency, these changes respond to the sociotechnical reconfiguration of interdependent technology, people, relationships, culture, and organizational structures. This chapter presents a case study of digital transformation in the New Zealand public sector, examining the role of governance mechanisms in enabling this complex sociotechnical reconfiguration. The chapter draws from the increasingly prevalent lens of ecosystems in the strategy, information technology, and marketing literature to frame and investigate ecosystem governance mechanisms as central to the process of digital transformation.
U2 - 10.4018/978-1-7998-9008-9.ch018
DO - 10.4018/978-1-7998-9008-9.ch018
M3 - Chapter
SN - 9781799890096
T3 - IGI Global book series Advances in E-Business Research (AEBR)
SP - 382
EP - 410
BT - Handbook of research on smart management for digital transformation
A2 - Barbosa, Belem
A2 - Filipe, Sandra
A2 - Santos, Claudia Amaral
PB - IGI Global Publishing
CY - Hershey, PA
ER -