@inproceedings{0cac9eafd93d4c88a1855a20149f6d7a,
title = "An Investigation into Consumer Tolerance of Negative Service Experiences and Its Relationship to Length of Patronage and Attitudinal Loyalty",
author = "Christopher Fitzgibbon and Lesley White",
year = "2003",
language = "English",
pages = "2113--2119",
editor = "R Kennedy",
booktitle = "ANZMAC Proceedings",
publisher = "ANZMAC",
note = "Australian & New Zealand Marketing Academy 2003 Conference ; Conference date: 01-12-2003 Through 03-12-2003",
}