An Investigation into Consumer Tolerance of Negative Service Experiences and Its Relationship to Length of Patronage and Attitudinal Loyalty

Christopher Fitzgibbon; Lesley White

An Investigation into Consumer Tolerance of Negative Service Experiences and Its Relationship to Length of Patronage and Attitudinal Loyalty

Christopher Fitzgibbon, Lesley White

Macquarie Graduate School of Management

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution

Original language	English
Title of host publication	ANZMAC Proceedings
Editors	R Kennedy
Place of Publication	Adelaide
Publisher	ANZMAC
Pages	2113-2119
Number of pages	7
Publication status	Published - 2003
Event	Australian & New Zealand Marketing Academy 2003 Conference - Adelaide Duration: 1 Dec 2003 → 3 Dec 2003

Conference

Conference	Australian & New Zealand Marketing Academy 2003 Conference
City	Adelaide
Period	1/12/03 → 3/12/03

Cite this

@inproceedings{0cac9eafd93d4c88a1855a20149f6d7a,

title = "An Investigation into Consumer Tolerance of Negative Service Experiences and Its Relationship to Length of Patronage and Attitudinal Loyalty",

author = "Christopher Fitzgibbon and Lesley White",

year = "2003",

language = "English",

pages = "2113--2119",

editor = "R Kennedy",

booktitle = "ANZMAC Proceedings",

publisher = "ANZMAC",

}