Anatomy of service innovation: Introduction to the special issue

Aron O'Cass*, Michael Song, Li Yuan

*Corresponding author for this work

Research output: Contribution to journalEditorialpeer-review

25 Citations (Scopus)


The idea to do this special issue was spawned by the growing focus by government, industry and academics on the contribution of services to the global economy. Paradoxically, while service are identified as amajor priority for economic development and innovation is seen as a major driver of business success, service innovation is still an area with limited theory and empirical work being undertaken. The central purpose of this special issue is to bring together, research on an international scale on service innovation in firms. In particular, this special issue presents theoretical and empirical articles focusing on service innovation covering issues related to service quality frommultiple viewpoints, the role of creativity in the design and delivery of new services, value creation through service, quality-driven processes in firms' services innovation, the role of innovation in services branding, and relevant antecedent to achieving service innovation success.

Original languageEnglish
Pages (from-to)1060-1062
Number of pages3
JournalJournal of Business Research
Issue number8
Publication statusPublished - Aug 2013
Externally publishedYes


  • Service branding
  • Service innovation
  • Service quality
  • Value creation


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