@inproceedings{ea3833874c964bbbaa1b3d12bc0dd4c2,
title = "Approaches to Managing Employees in the B2C Banking Environment: Two Australian Case Studies",
author = "Yvette Blount and Tanya Castleman and Darryl Coulthard",
year = "2004",
language = "English",
isbn = "9515641926",
volume = "12",
editor = "Timo Leino and Timo Saarinen and Stefan Klein",
booktitle = "Proceedings of the 12th European Conference on Information Systems",
publisher = "Turku School of Economics and Business Administration",
note = "ECIS: The European IS Profession in the Global Networking Environment ; Conference date: 14-06-2004 Through 16-06-2004",
}