Are we really innovating? An exploratory study on innovation management and service management

M. Marrone; M. Kiessling; L. M. Kolbe

doi:10.1109/ICMIT.2010.5492719

Are we really innovating? An exploratory study on innovation management and service management

M. Marrone^*, M. Kiessling, L. M. Kolbe

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution

7 Citations (Scopus)

Abstract

The paper explores the relation between innovations and standards in companies which have implemented an IT Service Management framework. Six German companies were asked which process was implemented first: the framework or the Innovation Management process. In addition, the companies were queried about the impact of IT Service Management frameworks on innovation. Research shows that the majority of companies adopted an IT Service Management framework first and implemented the Innovation Management process later. Benefits observed include a faster adoption of innovations and an enhanced ability to recognize potential for improvement. Yet, results show that most companies do not differentiate between imitating, improving and innovating.

Original language	English
Title of host publication	5th IEEE International Conference on Management of Innovation and Technology, ICMIT2010
Place of Publication	Piscataway, NJ
Publisher	Institute of Electrical and Electronics Engineers (IEEE)
Pages	378-383
Number of pages	6
ISBN (Print)	9781424465675
DOIs	https://doi.org/10.1109/ICMIT.2010.5492719
Publication status	Published - 2010
Externally published	Yes
Event	5th IEEE International Conference on Management of Innovation and Technology, ICMIT2010 - Singapore, Singapore Duration: 2 Jun 2010 → 5 Jun 2010

Other

Other	5th IEEE International Conference on Management of Innovation and Technology, ICMIT2010
Country/Territory	Singapore
City	Singapore
Period	2/06/10 → 5/06/10

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10.1109/ICMIT.2010.5492719

Cite this

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title = "Are we really innovating? An exploratory study on innovation management and service management",

abstract = "The paper explores the relation between innovations and standards in companies which have implemented an IT Service Management framework. Six German companies were asked which process was implemented first: the framework or the Innovation Management process. In addition, the companies were queried about the impact of IT Service Management frameworks on innovation. Research shows that the majority of companies adopted an IT Service Management framework first and implemented the Innovation Management process later. Benefits observed include a faster adoption of innovations and an enhanced ability to recognize potential for improvement. Yet, results show that most companies do not differentiate between imitating, improving and innovating.",

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Marrone, M, Kiessling, M & Kolbe, LM 2010, Are we really innovating? An exploratory study on innovation management and service management. in 5th IEEE International Conference on Management of Innovation and Technology, ICMIT2010., 5492719, Institute of Electrical and Electronics Engineers (IEEE), Piscataway, NJ, pp. 378-383, 5th IEEE International Conference on Management of Innovation and Technology, ICMIT2010, Singapore, Singapore, 2/06/10. https://doi.org/10.1109/ICMIT.2010.5492719

Are we really innovating? An exploratory study on innovation management and service management. / Marrone, M.; Kiessling, M.; Kolbe, L. M.
5th IEEE International Conference on Management of Innovation and Technology, ICMIT2010. Piscataway, NJ: Institute of Electrical and Electronics Engineers (IEEE), 2010. p. 378-383 5492719.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution

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AB - The paper explores the relation between innovations and standards in companies which have implemented an IT Service Management framework. Six German companies were asked which process was implemented first: the framework or the Innovation Management process. In addition, the companies were queried about the impact of IT Service Management frameworks on innovation. Research shows that the majority of companies adopted an IT Service Management framework first and implemented the Innovation Management process later. Benefits observed include a faster adoption of innovations and an enhanced ability to recognize potential for improvement. Yet, results show that most companies do not differentiate between imitating, improving and innovating.

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Are we really innovating? An exploratory study on innovation management and service management

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