Are we really innovating? An exploratory study on innovation management and service management

M. Marrone*, M. Kiessling, L. M. Kolbe

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

7 Citations (Scopus)

Abstract

The paper explores the relation between innovations and standards in companies which have implemented an IT Service Management framework. Six German companies were asked which process was implemented first: the framework or the Innovation Management process. In addition, the companies were queried about the impact of IT Service Management frameworks on innovation. Research shows that the majority of companies adopted an IT Service Management framework first and implemented the Innovation Management process later. Benefits observed include a faster adoption of innovations and an enhanced ability to recognize potential for improvement. Yet, results show that most companies do not differentiate between imitating, improving and innovating.

Original languageEnglish
Title of host publication5th IEEE International Conference on Management of Innovation and Technology, ICMIT2010
Place of PublicationPiscataway, NJ
PublisherInstitute of Electrical and Electronics Engineers (IEEE)
Pages378-383
Number of pages6
ISBN (Print)9781424465675
DOIs
Publication statusPublished - 2010
Externally publishedYes
Event5th IEEE International Conference on Management of Innovation and Technology, ICMIT2010 - Singapore, Singapore
Duration: 2 Jun 20105 Jun 2010

Other

Other5th IEEE International Conference on Management of Innovation and Technology, ICMIT2010
CountrySingapore
CitySingapore
Period2/06/105/06/10

    Fingerprint

Cite this

Marrone, M., Kiessling, M., & Kolbe, L. M. (2010). Are we really innovating? An exploratory study on innovation management and service management. In 5th IEEE International Conference on Management of Innovation and Technology, ICMIT2010 (pp. 378-383). [5492719] Piscataway, NJ: Institute of Electrical and Electronics Engineers (IEEE). https://doi.org/10.1109/ICMIT.2010.5492719