Assessment of student performance and the evaluation of courses and teaching are critical elements in the teaching—learning environment and are central to each higher education institution's mission of preparing students for the future. There are increasing internal and external pressures for institutions to review and improve their practice in this area. While a vast knowledge-base exists to inform good practice in assessment of student performance, change in practice seems to be slow. A framework for improving assessment practice, based on a simple quality management model, is provided as are some examples which illustrate application of the model/framework. Some suggestions are also made about support mechanisms and resources required for effecting significant improvement to practice.