Assisting the Australian furniture manufacturing industry using QFD: voice of the customer collection and preparation

Dean W. K. Smith; Robert A. Hunt

Assisting the Australian furniture manufacturing industry using QFD: voice of the customer collection and preparation

Dean W. K. Smith, Robert A. Hunt

Macquarie Graduate School of Management

Research output: Contribution to journal › Conference paper › peer-review

Original language	English
Pages (from-to)	144-155
Number of pages	12
Journal	Proceedings of the 11th annual conference of Asia Pacific Decision Sciences Institute : Innovation and service excellence for competitive advantage in the global environment
Publication status	Published - 2006
Event	Annual Conference of Asia-Pacific Decision Sciences Institute (APDSI 2006) (11th : 2006) - Kowloon, Hong Kong Duration: 14 Jun 2006 → 18 Jun 2006

Access to Document

http://www.cob.calpoly.edu/~eli/apdsi/apdsi2006/

Cite this

Smith, D. W. K., & Hunt, R. A. (2006). Assisting the Australian furniture manufacturing industry using QFD: voice of the customer collection and preparation. Proceedings of the 11th annual conference of Asia Pacific Decision Sciences Institute : Innovation and service excellence for competitive advantage in the global environment, 144-155. http://www.cob.calpoly.edu/~eli/apdsi/apdsi2006/

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title = "Assisting the Australian furniture manufacturing industry using QFD: voice of the customer collection and preparation",

author = "Smith, {Dean W. K.} and Hunt, {Robert A.}",

year = "2006",

language = "English",

pages = "144--155",

journal = "Proceedings of the 11th annual conference of Asia Pacific Decision Sciences Institute : Innovation and service excellence for competitive advantage in the global environment",

issn = "1539-1191",

publisher = "Asia-Pacific Decision Sciences Institute",

note = "Annual Conference of Asia-Pacific Decision Sciences Institute (APDSI 2006) (11th : 2006) ; Conference date: 14-06-2006 Through 18-06-2006",

}

Smith, DWK & Hunt, RA 2006, 'Assisting the Australian furniture manufacturing industry using QFD: voice of the customer collection and preparation', Proceedings of the 11th annual conference of Asia Pacific Decision Sciences Institute : Innovation and service excellence for competitive advantage in the global environment, pp. 144-155. <http://www.cob.calpoly.edu/~eli/apdsi/apdsi2006/>

Assisting the Australian furniture manufacturing industry using QFD : voice of the customer collection and preparation. / Smith, Dean W. K.; Hunt, Robert A.

In: Proceedings of the 11th annual conference of Asia Pacific Decision Sciences Institute : Innovation and service excellence for competitive advantage in the global environment, 2006, p. 144-155.

Research output: Contribution to journal › Conference paper › peer-review

TY - JOUR

T1 - Assisting the Australian furniture manufacturing industry using QFD

T2 - Annual Conference of Asia-Pacific Decision Sciences Institute (APDSI 2006) (11th : 2006)

AU - Smith, Dean W. K.

AU - Hunt, Robert A.

PY - 2006

Y1 - 2006

M3 - Conference paper

SP - 144

EP - 155

JO - Proceedings of the 11th annual conference of Asia Pacific Decision Sciences Institute : Innovation and service excellence for competitive advantage in the global environment

JF - Proceedings of the 11th annual conference of Asia Pacific Decision Sciences Institute : Innovation and service excellence for competitive advantage in the global environment

SN - 1539-1191

Y2 - 14 June 2006 through 18 June 2006

ER -