Attributions of blame for customer mistreatment: Implications for employees’ service performance and customers’ negative word of mouth

Patrick Raymund James M. Garcia, Simon Lloyd D. Restubog*, Vinh Nhat Lu, Rajiv K. Amarnani, Lu Wang, Alessandra Capezio

*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

49 Citations (Scopus)

Fingerprint

Dive into the research topics of 'Attributions of blame for customer mistreatment: Implications for employees’ service performance and customers’ negative word of mouth'. Together they form a unique fingerprint.

Business & Economics

Social Sciences

Medicine & Life Sciences