Attributions of blame for customer mistreatment

Implications for employees’ service performance and customers’ negative word of mouth

Patrick Raymund James M. Garcia, Simon Lloyd D. Restubog*, Vinh Nhat Lu, Rajiv K. Amarnani, Lu Wang, Alessandra Capezio

*Corresponding author for this work

Research output: Contribution to journalArticle

8 Citations (Scopus)

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